Web and Digital Content Program Manager

University of Notre Dame • Notre Dame, IN

1d • Hybrid

About The Position

The University of Notre Dame's Keough School of Global Affairs seeks a Web and Digital Content Program Manager to lead the management, performance, and governance of the School's web ecosystem. This role reports to the Director of Communications and Marketing and serves as the primary subject matter expert on web strategy and management. The position offers a unique opportunity to shape the online presence of a globally-focused academic institution for individuals passionate about user-centered design, digital accessibility, and translating strategic marketing priorities into effective digital experiences.

Requirements

• Minimum Bachelor's Degree and at least 3 years of professional experience.
• Experience managing websites or digital platforms, preferably in a higher education, nonprofit, or mission-driven environment.
• Demonstrated experience managing a Content Management System (CMS) and maintaining multi-site web environments.
• Understanding of user experience (UX), information architecture, and web content structure.
• Working knowledge of SEO, web accessibility standards (WCAG), and website performance optimization.
• Ability to communicate technical concepts clearly to non-technical stakeholders and collaborate effectively across teams.
• Capacity to excel in collaborative, cross-functional environments while maintaining the self-direction necessary to drive independent projects to completion.
• Willingness to learn about and work effectively within Notre Dame's wider network of communicators.

Nice To Haves

• Experience managing complex or decentralized web ecosystems with multiple stakeholders.
• Familiarity with Conductor or similar SEO platforms.
• Experience leading website redesigns or large-scale web projects.
• Understanding of governance models and change management in digital environments.
• Familiarity with the University of Notre Dame's web ecosystem, brand standards, and technical resources.

Responsibilities

• Own and manage the performance, structure and governance of the Keough School’s web ecosystem, including keough.nd.edu and the nine institute and center sites, in close collaboration with institute and center communicators.
• Ensure all sites meet standards for performance, accessibility (WCAG), SEO, GEO and user experience.
• Use analytics and search data (e.g., Google Analytics, Search Console, Conductor) to continuously optimize site structure, navigation and user journeys, and translate data into actionable web improvements in partnership with the Marketing Analytics Program Manager.
• Implement improvements based on analytics, user behavior and evolving best practices.
• Lead the execution of website redesigns, enhancements and new feature development under the direction of the Director of Communications and Marketing.
• Develop and refine information architecture, navigation systems and page structures to support key user goals (e.g., admissions, events, research visibility).
• Manage day-to-day project workflows, coordinating with the University’s central web team (e.g., ND Creative, Office of Information Technology) and external vendors as needed.
• Effectively navigate and collaborate with central University partners and decentralized institute stakeholders to advance projects, resolve constraints, and ensure alignment with institutional priorities.
• Define, implement and maintain web standards across the school’s nine institutes and center, including templates, content structures and navigation patterns.
• Provide training and guidance to institute communicators on CMS usage, accessibility requirements and web best practices.
• Conduct regular reviews of institute and center sites to ensure alignment and consistency across the Keough School web ecosystem.
• Serve as the primary point of contact for institute communicators on complex web issues, feature requests and technical troubleshooting.
• Conduct regular audits of all sites to ensure quality, consistency and adherence to school-wide standards.
• Drive adoption of web standards and best practices across stakeholders with varying levels of technical expertise.
• Balance competing priorities across institutes, making clear, data-informed decisions about sequencing, feasibility, and alignment with school-wide digital priorities.
• Ensure consistent adoption of web standards across all institutes and centers, reinforcing a unified and coherent web ecosystem.
• Stay current on industry trends, including search engine algorithm updates, CMS capabilities, and digital experience best practices, and apply them to Keough’s web strategy.
• Advise leadership by translating technical insights into clear, actionable recommendations that improve site effectiveness.

Benefits

• Remote work policy (one remote day per week during the academic year and two remote days per week during the summer).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level