Web Content Manager

Electric Reliability Council of Texas • Taylor, TX

1d • Hybrid

About The Position

At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow’s energy challenges while learning new skills and growing your career. ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future. JOB SUMMARY The Web Content Manager provides a broad range of support to the market and the organization across ERCOT's digital presence. This includes ERCOT.com and other ERCOT websites, the ERCOT mobile app, and social media channels such as X and Facebook, supporting the communication of information to the market and the public. This role performs operational analysis and support of ERCOT online content distribution, establishes and maintains content ownership and content management processes per best practices, and creates and consistently improves upon workflow for site content. The Web Content Manager also analyzes site data and traffic to maximize the online impact of all initiatives.

Requirements

• Bachelor's Degree : MIS, Computer Science, Business, or related field (Required) or a combination of education and experience that provides equivalent knowledge to a major in such fields is required
• Minimum 2 years job related work experience in excess of degree requirements

Nice To Haves

• HTML, CSS
• Content management for a highly visible website
• Web publishing experience
• Web design and user experience (UX) background
• Hands-on experience with Adobe Creative Suite (Illustrator, Photoshop, InDesign) and other graphic design tools
• Demonstrated experience designing professional PowerPoint presentations and data visualizations for business or executive audiences
• Experience posting and managing content on social media platforms (LinkedIn, X, etc.) and/or developing social media strategy, content calendars, and engagement analytics

Responsibilities

• Independently manages web content publication cycles including scheduling, review, and sign-off coordination
• Contributes to business and project implementation supporting the further development of ERCOT's websites
• Conducts content audits and reviews of artifacts, translating findings into actionable recommendations
• Establishes and enforces content aging standards in compliance with Records Management and Protocol/binding document requirements
• Applies user-centered design, usability principles, and heuristics to web content and navigation
• Analyzes site design and content and recommends improvements related to graphic design, layout, navigation, and copy
• Supports the development of proficiency standards for external and internal UIs of ERCOT systems
• Trains users on the CMS, covering both processes and tools
• Works with ERCOT business groups to develop a consistent brand/image, increasing visibility and inbound traffic
• Builds and maintains interdepartmental relationships to support content initiatives
• Analyzes web analytics and site traffic data, reporting findings and trends to leadership
• Analyzes and documents business requirements; participates in testing efforts for operational and project system changes
• Create and edit graphics using Adobe Creative Suite (Illustrator, Photoshop, InDesign)
• Build branded Excel charts and data visualizations aligned to ERCOT standards
• Design and apply branding to PowerPoint presentations for internal and external audiences
• Independently design infographics, icons, and custom graphics that translate complex market and operational data into clear visual stories
• Build complete PowerPoint presentations from outline to final deliverable, including custom layouts, animations, transitions, and embedded data visualizations
• Apply typography, color theory, and layout principles to ensure visual consistency across web, social, and presentation assets
• Manage social media content calendars, draft and publish posts across LinkedIn, X, and other ERCOT channels, and monitor engagement metrics

Benefits

• ERCOT is firmly committed to equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, veteran status, genetic information or any other protected category under federal, state or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level