Waterworks Trainee

Reece•Round Rock, TX

3d•Onsite

About The Position

The Waterworks Trainee position prepares individuals over a 12-month period for an Inside Sales or Estimator role. Longer-term opportunities may include Branch Manager, Outside Sales, or a Corporate role, depending on the trainee’s knowledge, experience, and performance. Trainees are cross-trained in core business functions, including warehouse operations, product delivery, sales, and customer service and relationships. They are also exposed to branch-level accounting, inventory management, human resources, safety and compliance, and customer invoicing. The role may require supporting other branch locations and requires willingness to relocate after completion of the Trainee program.

Requirements

High school diploma or equivalent.
Willingness to relocate upon completion of the Trainee program.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to present a professional image to customers and vendors and develop strong working relationships with customers.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Basic to intermediate math skills, including arithmetic with whole numbers, common fractions, and decimals.
Ability to follow instructions and address problems involving several concrete variables in standardized situations.
Proficiency in Mincron and Microsoft Office applications, including Word, Excel, and Outlook.
Ability to operate a forklift safely.
Ability to maintain scheduled workdays and hours, including onsite presence at the assigned location.
Ability to lift up to 25 pounds occasionally and sit or stand for extended periods.
Ability to operate common office equipment, including computers and copiers; near vision and manual dexterity are required.
Oral communication skills, including speaking, speech clarity, and speech recognition.
Written communication skills, including writing, reading, written comprehension, and written expression.
Some travel is required, as the role may support other branch locations.

Nice To Haves

College degree preferred, but not required.

Responsibilities

Answer a multi-line telephone system and assist customers.
Generate frequent progress reports on training status.
Pull orders accurately, package them safely for truck loading, and load and unload trucks.
Maintain a clean and organized warehouse and yard.
Use moving equipment to handle large materials and keep forklifts in good, safe working condition.
Schedule UPS shipments and make non-CDL customer deliveries as needed.
Assist walk-in customers with questions about orders, quotes, and job specifications.
Assist with takeoffs, enter bids, and process submittals.
Receive and verify the accuracy of vendor inventory; stock and restock inventory and materials.
Purchase materials outside regular inventory purchases and order regular stock inventory.
Generate new and repeat sales by providing product and technical information to customers; recommend products proactively.
Process customer orders, quotes, returns, and related transactions accurately.
Work with vendors to ensure product shipment and delivery dates are met, and communicate changes to customers.
Enter sales orders and purchase orders accurately and promptly into the Mincron system.
Follow up with customers after sales to support satisfaction and resolve complaints.
Assist with physical inventory counts.
Attend assigned continuing education classes and University of Fortiline sessions.
Perform other related duties as assigned.