Waterworks Trainee

Reece Group•Round Rock, TX

1d•Onsite

About The Position

The Waterworks Trainee position prepares individuals over a 12-month period for an Inside Sales or Estimator role. Longer-term opportunities may include Branch Manager, Outside Sales, or a Corporate role, depending on the trainee’s knowledge, experience, and performance. Trainees are cross-trained in core business functions, including warehouse operations, product delivery, sales, and customer relationships and service. They are also exposed to branch-level accounting, inventory management, human resources, safety and compliance, and customer invoicing. The role combines customer service and sales support with warehouse, inventory, purchasing, and delivery tasks. It requires maintaining accurate records and orders, supporting safe warehouse operations, and communicating with customers and vendors. The trainee must be willing to relocate upon completion of the program.

Requirements

High school diploma or equivalent.
Willingness to relocate upon completion of the Trainee program.
Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and similar documents.
Present a professional image to customers and vendors and develop strong working relationships with customers.
Ability to write routine reports and correspondence and speak effectively before groups of customers or Fortiline employees.
Basic to intermediate math skills, including adding, subtracting, multiplying, and dividing whole numbers, common fractions, and decimals.
Ability to follow instructions and use common-sense judgment to address problems involving several concrete variables in standardized situations.
Proficiency in Mincron and Microsoft Office, including Word, Excel, and Outlook.
Ability to operate a forklift safely.
Ability to meet scheduled workdays and hours, including onsite presence at the assigned location.
Ability to lift up to 25 pounds on occasion and sit or stand for extended periods.
Ability to operate common office equipment, including computers and copiers; requires near vision and manual dexterity.
Oral communication skills, including speaking, speech clarity, and speech recognition.
Written communication skills, including writing, reading, written comprehension, and written expression.
Physical ability for frequent standing, walking, sitting, hand use, and reaching, as well as some stooping, kneeling, crouching, or crawling; occasional lifting or moving up to 50 pounds is also described.

Nice To Haves

College degree preferred but not required.

Responsibilities

Answer a multi-line telephone system and assist customers.
Generate frequent progress reports on training status.
Pull orders accurately and package them safely for loading onto trucks.
Maintain a clean and organized warehouse and yard.
Use moving equipment to handle large materials and ensure forklifts are kept in good, safe working condition.
Schedule UPS shipments and make non-CDL customer deliveries as needed.
Assist walk-in customers with questions about orders, quotes, and job specifications.
Assist with takeoffs, enter bids, and process submittals.
Receive vendor inventory and check its accuracy; stock and restock materials.
Purchase materials outside regular inventory purchases and order regular stock inventory.
Generate new and repeat sales by providing product and technical information, proactively recommending products, and accurately processing orders, quotes, and returns.
Work with vendors to ensure shipment and delivery dates are met, and communicate changes to customers.
Enter sales orders and purchase orders into the Mincron system accurately and on time.
Load and unload trucks.
Contact customers after sales to support satisfaction and resolve complaints.
Assist with physical inventory counts.
Attend assigned continuing education classes and University of Fortiline sessions.
Perform other related duties as assigned.