Waterpark Attendant/Lifeguard

Smoky Mountain Resorts • Pigeon Forge, TN

16h • Onsite

About The Position

The Pool Attendant monitors the pool and waterpark areas to maintain safety and cleanliness and provide SMR guests with a safe, enjoyable experience. The role involves active surveillance, enforcing pool regulations and company procedures, maintaining pool facilities, and assisting or rescuing guests who are sick, injured, or in distress. The attendant is expected to communicate clearly, take direction, pay close attention to detail, and deliver excellent customer service.

The position works 8-hour shifts, 5 or 6 or more days each week, depending on occupancy and staffing needs. Weekend and holiday work is required during periods of peak demand. The attendant participates in weekly in-service training and drills and must obtain shallow-water lifeguarding certification, including First Aid and CPR, within the first week of work. Pool Operator certification is required or must be obtained within 30 days of the start date.

The role includes indoor and outdoor work in changing temperatures and exposure to sun, humidity, chemicals, chlorine, and water. Physical demands include standing and walking for most of the day, climbing stairs, and occasionally lifting and moving up to 50 pounds. A high school diploma or equivalent and a minimum age of 15 are required. Aquatic experience and experience in hospitality, resorts, or theme parks are preferred.

Requirements

• Must be at least 15 years of age; schedules vary according to age and Department of Labor regulations.
• High school diploma or equivalent required.
• Shallow Water Lifeguarding certification, including First Aid and CPR, required within the first week of work.
• Pool Operator (CPO) certification required or ability to obtain it within 30 days of starting work.
• Good physical condition and ability to perform indoor and outdoor duties in a fast-paced, demanding work environment.
• Strength, stamina, and long-distance endurance required.
• Ability to communicate fluently in English by speaking, understanding, reading, and writing; adapt Spanish interpretation when necessary.
• Clear communication, attention to detail, ability to take direction, and excellent customer service skills.
• Ability to work well with others and within a diversified workforce.
• Flexible, cooperative, patient, friendly, caring, compassionate, motivated, and energetic attitude; willingness to learn and adapt to procedural changes.
• Ability to stand and walk for most of the day, climb and descend numerous flights of stairs, and occasionally lift and move up to 50 pounds.
• Ability to tolerate varying indoor and outdoor temperatures and exposure to sun, humidity, chemicals, chlorine, and water.
• Specific vision abilities, including peripheral, distance, close, and depth perception and ability to adjust focus; ability to talk, hear, sit, use hands, and reach, bend, push, pull, stoop, kneel, and crouch.
• Continuous ability to remember information.

Nice To Haves

• Aquatic experience.
• Experience in hospitality, resorts, or theme parks.

Responsibilities

• Actively monitor the pool and waterpark areas, including pools, slides, water elements, play features, steps, seating, and activity areas, to maintain safety.
• Maintain cleanliness, maintenance, safety, and care throughout pool, waterpark, hotel, and team-member back-of-house areas.
• Complete daily opening, closing, and facility-check checklists.
• Assist or rescue guests who are sick, injured, or in distress during potential emergencies.
• Enforce pool regulations and educate guests about them.
• Follow SMR policies and procedures and applicable lifeguard manuals.
• Know resort and hotel locations for guest activities and events.
• Complete waterpark closing procedures.
• Participate in weekly in-service training and drills for First Aid and CPR.
• Complete TOSHA certification for handling biohazards.
• Follow company operating policies and procedures and perform other assigned related duties.
• Support the supervisor and manager and contribute to a positive team environment.
• Interact positively and courteously with guests and team members.
• Support SMR’s guest-service standards and respond promptly to management and team members.
• Respond to guest issues promptly and professionally.
• Maintain confidentiality and sound judgment regarding privileged information.
• Keep work areas safe, organized, and maintained.
• Take health precautions, including using sunscreen, wearing sunglasses, staying hydrated, and being well rested.

Benefits

• Company-paid vacation after one year of service through the Years of Service Getaway.
• 401(k) with 4% company match.
• Health insurance for $29 per week.
• Dental insurance for $29 per week.
• Vision insurance for $29 per week.
• Paid Time Off.
• Sick Time.
• Maternity and paternity leave.
• Professional growth opportunities.
• Tuition reimbursement.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED