Waterpark Attendant/Lifeguard

Smoky Mountain Resorts•Sevierville, TN

10h•Onsite

About The Position

The Waterpark Attendant/Lifeguard monitors pool and waterpark areas to maintain safety and cleanliness and provide guests with a safe, enjoyable experience. The role includes active surveillance of pools, slides, water elements, play features, steps, seating, activity areas and related spaces; enforcing pool regulations and company procedures; completing opening, closing and facility-check checklists; and assisting or rescuing guests who are sick, injured or in distress. The attendant also performs waterpark closing procedures, participates in weekly training and drills, and completes required biohazard-handling training. The position works eight-hour shifts, with schedules and weekly workdays varying based on occupancy, staffing demand, age and Department of Labor regulations. The posted schedules are Sunday through Thursday, either 3:00 p.m.–11:30 p.m. or 2:00 p.m.–10:30 p.m., with Friday and Saturday off; the description also notes that the role may require five or six or more days per week based on business needs. Weekends and holidays are peak-demand periods, and team members are expected to work together during those times. The role requires friendly, professional guest service and positive collaboration with supervisors, managers, teammates and guests. The employee is expected to maintain a safe, organized work area, respond promptly to guest concerns, protect confidential information, and take appropriate health precautions. Work takes place both indoors and outdoors and may involve heat or cold, sun, humidity, chemicals, chlorine and water. The position requires physical stamina, frequent standing and walking, stair climbing, and occasional lifting of up to 50 pounds.

Requirements

Must be at least 15 years of age; schedules will vary according to age and Department of Labor regulations.
High school diploma or equivalent.
Shallow Water Lifeguarding certification, including First Aid and CPR, required within the first week of work.
Pool Operator (CPO) certification required or ability to obtain it within 30 days of the start date.
Good physical condition and the strength, stamina and long-distance endurance needed for indoor and outdoor duties.
Ability to work in a fast-paced, demanding environment and follow direction.
Effective communication and fluent English skills, including speaking, understanding, reading and writing.
Ability to adapt Spanish interpretation when necessary.
Excellent attention to detail and customer service skills.
Ability to work well with others and within a diversified workforce; must be cooperative, patient, flexible and willing to learn and adapt to procedural changes.
Ability to work five or six or more days per week as business needs require, including weekends and holidays during peak demand.
Ability to meet the physical requirements of the role, including standing and walking for most of the day, climbing stairs, reaching, bending, pushing, pulling, stooping, kneeling and crouching, and occasionally lifting and moving up to 50 pounds.
Ability to tolerate varied outdoor temperatures and exposure to sun, humidity, chemicals, chlorine and water.

Nice To Haves

Aquatic experience.
Experience in hospitality, a resort or a theme park.

Responsibilities

Actively monitor the entire pool and waterpark area to maintain safety in pools, on slides and around water elements, play features, steps, tables, seating and activity areas.
Maintain and monitor cleanliness, maintenance, safety and care in pool, waterpark, hotel and team-member back-of-house areas.
Complete daily opening, closing and facility-check checklists and perform waterpark closing procedures.
Assist or rescue guests who may be sick, hurt or in distress during a potential emergency.
Enforce pool regulations and educate guests about them.
Follow company policies and procedures and applicable lifeguard manuals.
Participate in weekly in-service training and drills.
Complete required TOSHA certification for handling biohazards.
Remain knowledgeable about resort and hotel activity and event locations for guest experiences.
Provide support to supervisors and managers and contribute to a positive team environment.
Interact with guests and teammates in a positive, friendly and professional manner, and respond promptly to guest-related concerns.
Maintain safe, organized work areas and take appropriate health precautions, including using sunscreen, wearing sunglasses, and staying hydrated and well rested.
Maintain confidentiality and exercise sound judgment with privileged information.
Perform other related duties as assigned.