Waterpark Assistant Manager
About The Position
The Waterpark Assistant Manager oversees the safe and efficient daily operations of the waterpark, working closely with the Waterpark Manager and leadership team to deliver safe, efficient, high-quality aquatic services and guest experiences. The role assists with supervising aquatic staff, maintaining waterpark facilities, and implementing operational protocols. It supervises Waterpark Lifeguards and reports to the Waterpark Manager. The position supports operational planning and policy enforcement, staff coaching and performance management, guest relations, safety inspections, documentation, and programs designed to improve guest experience and operational efficiency. It requires working varying schedules, including evenings, weekends, holidays, and extended hours as business needs dictate.
Requirements
- High school diploma, GED, or equivalent experience.
- At least 2 years of supervisory experience.
- Certified lifeguard with StarGuard ELITE Lifeguard certification or an equivalent lifeguard certification.
- CPR, First Aid, and AED certification.
- Lifeguard Management Course certification, to be obtained if hired.
- Proficient computer skills, including Microsoft Word, PowerPoint, Excel, Outlook, and other required systems.
- Strong leadership and supervisory skills, including the ability to motivate and manage a large team.
- Strong problem-solving and decision-making abilities.
- Thorough understanding of waterpark safety regulations and best practices.
- Excellent organizational and time-management skills.
- Ability to speak, read, write, and communicate in English well enough to perform the job.
- Ability to work in a fast-paced environment and move frequently throughout a large facility.
- Ability to work varying schedules, including evenings, weekends, holidays, and extended hours as business dictates.
- Ability to lift and move 50 pounds.
- Ability to sit, stand, bend, stretch, use hands and arms to reach and handle objects, and perform several tasks at once.
- Ability to attend work predictably and regularly, be punctual, follow directions, work cooperatively, and deal politely and professionally with customers and coworkers.
Nice To Haves
- Bachelor's degree in Recreation Management, Aquatics, or a related field.
Responsibilities
- Assist the Waterpark Manager in overseeing daily waterpark operations to ensure they function smoothly and safely.
- Support implementation and enforcement of departmental policies, procedures, and safety protocols.
- Collaborate with management to develop and execute operational plans aligned with organizational goals.
- Communicate professionally with guests, team members, and leadership, and help resolve concerns tactfully and diplomatically.
- Support team supervision through coaching, training, conflict resolution, and performance feedback.
- Promote safety, cleanliness, and high service standards by participating in routine inspections and ensuring readiness for audits and inspections.
- Assist in maintaining documentation, operating procedures, and signage related to waterpark safety and compliance.
- Monitor team performance and provide input to support accountability, policy adherence, and performance goals.
- Help identify and set individual and team objectives to meet departmental targets.
- Coordinate with the Waterpark Manager and Directors to improve operational efficiency and guest satisfaction.
- Participate in planning and delivering ongoing programs and activities to enhance the guest experience.
- Perform other related duties as assigned by the Waterpark Managers or Directors.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
High school or GED
