About The Position

The Operations Manager oversees the daily operations and maintenance activities of water and wastewater plants. The role leads and manages a team of operators, ensures standard operating procedures and applicable safety and regulatory requirements are followed, coordinates with account managers and maintenance personnel, and manages equipment, budgets, reporting, and operational improvement.

Requirements

  • Bachelor of Arts or Bachelor of Science degree in a related field.
  • Five to seven years of water/wastewater experience.
  • At least two years of previous supervisory experience.
  • Valid driver’s license.
  • Water/Wastewater Operator’s License specific to the state and site requirements; other licenses may vary by site and assignment.
  • Advanced proficiency with Microsoft Office applications and the internet.
  • Ability to use basic office equipment and phone systems.
  • Working knowledge of OSHA requirements, DOT regulations, and utility standard operating procedures.
  • Proficiency completing regulatory documentation, reports, and correspondence.
  • Clear and professional communication, collaboration, composure in challenging situations, and contribution to a positive customer experience.
  • Attention to detail, ability to identify and solve complex issues, and ability to develop innovative solutions.
  • Ability to delegate, prioritize, and manage others’ work; balance competing priorities and deadlines; deliver feedback; and manage cost, quality, and expedience.
  • Ability to motivate, train, coach, and mentor others; take accountability; champion change; and seek leadership and development opportunities.
  • Frequently lift 50–60 pounds; load, unload, and move large equipment and tools; access confined spaces; and continuously walk and climb stairs and ladders.
  • Successful completion of background screening, drug testing, and driving record review where applicable.

Nice To Haves

  • Commercial Driver’s License (CDL) preferred.

Responsibilities

  • Lead team members in hiring, onboarding, performance management, salary changes, promotions, training and development, transfers, and terminations.
  • Monitor and review staff work and coach employees on appropriate improvements.
  • Ensure standard operating procedures are followed and DOT, OSHA, and other requirements are met.
  • Communicate weekly with account managers about ongoing operations.
  • Conduct site visits and communicate with the maintenance group about maintenance and repairs.
  • Manage maintenance of trucks and equipment, including capital budgeting.
  • Create and manage the operational budget.
  • Create monthly operations reports.
  • Assess operational performance and implement continuous improvements.
  • Perform other duties as assigned.

Benefits

  • Health insurance
  • Dental insurance
  • Life insurance
  • 401(k) plan
  • Paid time off
  • Sick leave
  • Paid holidays
  • Wellness plan
  • Attractive salary package
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