Water Service Technician

Aquarius Water Conditioni•Redwood Falls, MN
•Onsite

About The Position

The Water Service Technician provides general maintenance and repair services for installed water-conditioning equipment. The role handles service calls at customers’ homes, businesses, and cabins; diagnoses and repairs equipment problems; and uses customer-service training to explain service, product, and financing options. The technician is expected to follow company processes and core values, applicable safety regulations, local codes, and company performance metrics. The role also includes some training of apprentice service technicians. Regular, predictable, onsite attendance is expected. Work typically involves eight- to ten-hour days, five days per week, with some weekend work and occasional early or late weekday meetings. The position may involve stressful interactions in a competitive industry.

Requirements

  • Must hold or be able to complete the Minnesota Department of Health Water Conditioning Installer examination.
  • Must have and maintain a valid driver’s license.
  • Must be able to meet the physical demands of the position, including regularly lifting or moving up to 10 pounds and frequently lifting or moving 40–90 pounds.

Nice To Haves

  • An appropriate State Journeyman or Master Plumber license is beneficial.

Responsibilities

  • Perform general maintenance and repairs on installed water-conditioning equipment.
  • Handle service calls at customers’ homes, businesses, and cabins.
  • Educate and assist customers in choosing services, products, and financing options.
  • Understand the equipment and diagnose and repair issues.
  • Provide some training to apprentice service technicians.
  • Follow applicable OSHA, state, and local safety regulations and local codes.
  • Follow the Nexstar Process Water personal metrics and complete personal reviews and LTO/STO conversion activities.
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