Water Quality Apprentice

ABC Home & Commercial Services•Austin, TX

6d•Onsite

About The Position

The Water Quality Apprentice learns to sell, install, repair, and maintain residential and commercial water treatment and filtration systems while delivering excellent customer service. The apprentice listens to customer concerns and recommends appropriate treatments or solutions, working professionally and respectfully in customers’ homes and businesses. The position is based in Austin in the Mechanical Division, is hourly and non-exempt, and reports to the Service Manager. The schedule is Monday through Friday, following a start-to-finish schedule. Applicants must be local to the Austin area. Pay is $16–$18 per hour. ABC Home & Commercial Services is a family-owned business with 75 years of history and more than 1,000 employees serving cities in Central and South Texas. The company describes its culture as a close-knit community focused on service, excellence, fulfilling commitments, serving others, and supporting families. The role includes training, field service work, customer communication, maintaining tools and vehicle inventory, and following applicable codes and safety requirements. The job involves working outdoors in extreme temperatures and entering attics, areas beneath houses, and crawlspaces. Physical activities can include walking for extended periods, lifting 75 pounds or more, repetitive lifting, twisting, bending, pulling, pushing, and digging. Employees may handle power tools and must wear a respirator in accordance with OSHA requirements and use required personal protective equipment.

Requirements

Hold a valid driver's license issued at least five years before the application date.
Maintain a clean driving record; the posting also specifies at least five consecutive, current and most recent years of verifiable good driving history.
Have excellent communication and customer service skills.
Be highly proficient with email, instant messaging, and electronic devices and applications used to communicate and share information.
Be able to prioritize workload, work under pressure, and show patience and understanding when resolving customer concerns, including challenging situations.
Be dependable and self-motivated, with a desire to work year-round.
Demonstrate commitment to ABC's Core Behaviors.
Be able to safely operate a vehicle and enter and exit a car or truck.
Be able to walk for long periods outdoors in extreme temperatures and climb into attics, areas under houses, and crawlspaces.
Be able to lift 75 pounds or more and perform repetitive lifting, twisting, bending, pulling, pushing, and digging.
Be able to handle power tools, drills, and saws.
Wear a respirator in accordance with OSHA requirements and use required personal protective equipment.
Report injuries at the time of the incident.
Complete the required Predictive Index Assessment as part of the application process.
Undergo pre-employment screenings if an offer is extended, including a drug screen, physical exam, physical performance evaluation, E-Verify (I-9), criminal background check, and seven-year motor vehicle report review.

Responsibilities

Learn applicable federal, state, and local codes and apply them on each job.
Learn to diagnose water quality problems, recommend repair, installation, or replacement options, and complete authorized service work after authorization is received and documented.
Learn the purpose of water treatment systems and processes and how related equipment is installed.
Learn to quote jobs using the company flat-rate price book, collect payment for residential work, deliver customer payments to the office within company timelines, and submit required paperwork accurately and promptly.
Perform trade tasks such as soldering, pipe threading, solvent welding, using pro-press tools and fittings, diagnosing and repairing water treatment equipment, detecting and repairing water leaks, conducting basic water quality tests, and replacing drinking water filters.
Review invoices with customers and explain completed work to confirm satisfaction.
Communicate outstanding items, concerns, and issues to the office for follow-up, and coordinate effectively with supervisors, dispatchers, customer service representatives, and customers.
Work with and assist in training assigned helpers.
Maintain company-specified tools, equipment, and truck inventory to support cost-effective service delivery.
Attend required department meetings and company or vendor training.
Acquire and maintain necessary licenses or certifications and complete required continuing education.
Behave professionally at job sites, while driving company vehicles, and while wearing the company uniform.
Report customer property damage promptly, within one hour at the latest.
Clean and clear work areas after completing jobs.
Use required personal protective equipment and follow safety protocols, regulations, trade practices, and company policies.
Wear the company uniform and maintain a well-groomed appearance in accordance with company policies.
Perform other duties as assigned.

Benefits

Comprehensive benefits package including health, dental, vision, and life insurance.
401(k) with company matching.
Paid vacation and sick leave.
Participation in the company's Profit-Sharing Plan.
Additional compensation opportunities through the Lead Now Program.
Company clubs and outings.
Paid training and development opportunities.
Tuition reimbursement and educational scholarships for employees and family members.
Volunteer Engagement Program with approved Volunteer Time Off.
Wellness program including a gym membership.
Company vehicle with gas card.