Water Quality Apprentice

ABC Home & Commercial Services•Austin, TX

7d•$16 - $18•Onsite

About The Position

The Water Quality Apprentice delivers customer service while learning to sell, install, repair, and maintain water treatment and filtration systems for residential and commercial customers. The apprentice listens to customers’ concerns, recommends appropriate treatments or solutions, and works professionally while respecting customers and their property. The role is based in Austin, is hourly and non-exempt, and reports to the Service Manager. Applicants must be local to the Austin area. The schedule is Monday through Friday, following a start-to-finish schedule.

Requirements

Valid driver's license issued at least five years before the application date.
Clean driving record; candidates must have at least five consecutive, current and most recent years of verifiable good driving history.
Excellent communication and customer service skills.
High proficiency with email, instant messaging, electronic devices, and applications for communication and information sharing.
Ability to prioritize workload, work under pressure, and show patience and understanding when resolving customer concerns.
Dependable, self-motivated, and interested in year-round work.
Commitment to ABC’s Core Behaviors.
Ability to safely operate a vehicle and enter and exit a car or truck.
Ability to walk for extended periods outdoors and in extreme temperatures.
Ability to climb in attics, under houses, and in crawlspaces.
Ability to lift 75 pounds or more and perform repetitive lifting, twisting, bending, pulling, pushing, and digging.
Ability to handle power tools, drills, and saws.
Ability to wear a respirator in accordance with OSHA requirements.
Must report injuries at the time of the incident.
Successful completion of required pre-employment screenings, including a drug screen, physical exam, physical performance evaluation, E-Verify (I-9), criminal background check, and seven-year motor vehicle report review.
Completion of both the application and required Predictive Index Assessment.

Responsibilities

Learn applicable federal, state, and local codes and apply them on each job.
Learn to diagnose water quality issues, recommend repair, installation, or replacement options, and complete authorized repairs after receiving and documenting authorization.
Learn the purpose and processes of water treatment systems and their installation.
Quote jobs using the flat-rate price book in accordance with company policy; collect payment for residential jobs, deliver payments to the office within the required timeframe, and submit paperwork accurately and promptly.
Perform trade tasks including soldering, pipe threading, solvent welding, using pro-press tools and fittings, diagnosing and repairing water treatment equipment, detecting and repairing leaks, conducting basic water quality tests, and changing drinking-water filters.
Review invoices and explain completed work to customers, confirm satisfaction, and report issues or outstanding items to the office for follow-up.
Communicate with supervisors, dispatchers, customer service representatives, and customers throughout service work.
Work with and assist in training assigned helpers.
Maintain company-specified tools, equipment, and truck inventory for effective service delivery.
Attend required department meetings and company or vendor training.
Acquire and maintain required licenses or certifications and complete continuing education.
Conduct oneself professionally at job sites, while driving company vehicles, and while wearing the company uniform.
Report customer-property damage promptly and within one hour at the latest.
Clean and clear the work area after each job.
Use required personal protective equipment and follow safety protocols, regulations, trade practices, and company policies.
Wear the company uniform and maintain a well-groomed appearance in accordance with company policies.
Perform other duties as assigned.

Benefits

Comprehensive benefits package including health, dental, vision, and life insurance.
401(k) with company matching.
Paid vacation and sick leave.
Participation in the Profit-Sharing Plan.
Additional compensation opportunities through the Lead Now Program.
Company clubs and outings.
Paid training and development opportunities.
Tuition reimbursement and educational scholarships for employees and family members.
Volunteer Engagement Program with approved Volunteer Time Off.
Wellness program including a gym membership.
Company vehicle with gas card.