Water Monitoring Technician
About The Position
Roto-Rooter is seeking a highly motivated, detail-oriented Water Restoration Monitoring & Quality Control Technician to support its Water Restoration Division at the Chicago branch in Schaumburg, Illinois. This hourly, field-based role pays $20.00–$25.00, depending on experience. The technician inspects active restoration projects, documents drying progress, identifies deficiencies and missed opportunities, communicates with customers, and reports findings directly to the assigned Project Manager. The technician serves as the Project Manager’s eyes and ears in the field, helping ensure projects progress properly, documentation is complete, and company and IICRC standards are followed. The role provides additional accountability, documentation, customer communication, and quality control throughout the drying process; it does not replace the Project Manager or Lead Technician.
Requirements
- Service technician experience, preferably in the restoration industry.
- Strong customer-service focus and ability to communicate effectively with customers.
- Ability to work in a fast-paced environment.
- Clean driving record.
- Ability to pass a background check.
Nice To Haves
- IICRC Certification.
Responsibilities
- Conduct scheduled monitoring visits on assigned active water restoration projects.
- Confirm equipment is operating properly and remains appropriate for current job conditions.
- Obtain and document accurate moisture readings from all affected materials and areas, and report findings to the Project Manager.
- Provide photo documentation.
- Monitor overall compliance with IICRC and Roto-Rooter/RRSC procedures.
- Contact customers during monitoring visits and provide professional updates regarding drying progress.
- Maintain a professional, knowledgeable, customer-focused presence while representing Roto-Rooter.
- Identify job deficiencies and missed opportunities and communicate findings to the assigned Project Manager.
Benefits
- Medical insurance with a Prescription Drug Card.
- Accident and Critical Illness Insurance.
- Dental Insurance.
- Vision Insurance.
- Paid Vacation.
- Paid Training.
- Life Insurance.
- Matching 401K Retirement Savings Plan: $0.50 for each dollar of employee contribution, up to 6%.
- Tuition Reimbursement for qualifying coursework, at management’s discretion.
- Career paths for military veterans and personnel transitioning into civilian professions.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
