Fleet Monitoring Technician

EquipmentShare • Columbia, MO

3h • Onsite

About The Position

EquipmentShare is hiring a Fleet Monitoring Technician at its Corporate Headquarters in Columbia, Missouri. The role supports 24/7 remote monitoring and basic management of the company’s heavy equipment rental fleet and Customer Owned Equipment (COE). The technician monitors system alerts, assists with incident triage, documents and escalates issues, and helps maintain fleet uptime and performance. The position works with Services Technical Support, senior team members, dealerships, and internal groups including Warranty and Service to support equipment troubleshooting and timely issue resolution. The role also handles communications from branch personnel and customers, monitors maintenance intervals, contributes to team documentation, and participates in training toward development as a Fleet Monitoring Specialist.

Requirements

• Passion for helping others and willingness to go the extra mile to provide exceptional service and a positive customer experience.
• Basic understanding of heavy equipment or mechanical systems, or demonstrated interest in developing technical expertise in this area.
• Ability to work in a 7x24 environment with rotating shifts and a potential on-call schedule.
• Ability to maintain strict confidentiality.
• Strong organizational skills, attention to detail, and accuracy.
• Strong time management and communication skills.
• Ability to use technology to improve communication and efficiency.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive.
• Ability to proofread and edit written content.
• Ability to identify process gaps and escalate them as appropriate.
• Ability to be flexible and adapt positively to change.
• Self-starter with strong motivation and a positive work ethic.
• Professional, enthusiastic, and friendly demeanor.
• Must be able to sit for prolonged periods at a desk and work on a computer.
• Employment is contingent on passing a background check; some roles require passing a drug test depending on job responsibilities.

Nice To Haves

• Associate’s degree, technical certification, trade school training, or an equivalent combination of education and experience.
• 0–2 years of experience in customer support, operations, technical support, or a related field.
• Exposure to heavy equipment, mechanical systems, or fleet operations.
• Exposure to or interest in coding, scripting, or SQL/database querying.

Responsibilities

• Perform job duties in accordance with EquipmentShare’s vision, mission, and values.
• Monitor fleet systems and respond to events and alarms; assist with incident triage, documentation, and escalation according to established processes.
• Identify potential issues, gather relevant information, and escalate issues as needed to support incident management.
• Collaborate with Services Technical Support and senior team members to help troubleshoot and resolve equipment issues.
• Coordinate with internal teams, including Warranty, Service Technicians, and Service Managers, to support issue resolution and timely communication.
• Support other members of the Uptime Management Center and internal teams to ensure effective operations and service delivery.
• Monitor service maintenance intervals.
• Monitor and respond to branch personnel and customer queries and requests through chat, email, phone, and other communication channels.
• Follow up with branch personnel and customers to confirm issues are resolved to their satisfaction before closing cases.
• Contribute to knowledge base documentation to support team learning and improve efficiency.
• Participate in training to develop toward a Fleet Monitoring Specialist role and strengthen technical and operational knowledge.
• Work with dealerships to view and clear critical alerts.
• Adhere to contractual SLO/SLA performance and support team KPIs.
• Represent the department professionally when interacting with internal teams and customers.

Benefits

• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
• Company events and quarterly team activities.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree