Water/Fire Project Coordinator - Part time

ServiceMaster Restore 11571 - Crofton•Crofton, MD

12d•$17 - $22•Onsite

About The Position

ServiceMaster Restore - Crofton is a family-owned franchise providing 24/7 emergency response services for water, fire, smoke, and storm damage. We help homeowners and businesses recover after unexpected property losses with urgency, professionalism, and compassion. This role starts as a hands-on position with field involvement and transitions into a leadership-focused role as the division expands. We are looking for someone who can help build systems, manage projects, support business growth, and lead by example. The Project Coordinator leads our production activities in the field, making decisions that impact the success of the assignment. They perform a variety of tasks, monitor and inspect tasks for commercial and residential restoration jobs to ensure completion of drying, demolition and various restoration activities, prepare/review documentation to include notes, photos and documents according to company policies and procedures, explain processes used to complete active jobs and next steps to resolution in person to customers, and supervise techs assigned to the job. You will need not only excellent technical skills but also the necessary Customer Service skills to work through difficult situations. You may assist the Estimator or be responsible for creating estimates in Xactimate utilizing the program guidelines and IICRC standards. A basic construction background is required, including a basic understanding of building materials, flooring, and other materials affected by wind, water, fire, smoke, and other property damage causes. You will make a difference here by helping clients solve their needs and helping our company grow and prosper.

Requirements

High school graduate or equivalent, college degree preferred.
Strong knowledge of insurance restoration and or construction industry
Valid Driver's License and satisfactory driving record
Able to work independently or work with/lead a team
Exhibit professionalism, maturity, and the willingness to serve the customer
Experience with entering data using a tablet or mobile phone
Strong verbal and written and communication skills
Strong problem solving and customer service skills
Must be able to prioritize activities and meet deadlines
Working on-call schedule is required

Nice To Haves

ASD – Applied Structural Drying Technician
FSRT – Fire & Smoke Restoration Technician
OCT – Odor Control Technician
WRT – Water Damage Restoration Technician

Responsibilities

Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
Completes assigned jobs according to company processes, maintains quality control within the budget of each job
May perform daily monitoring on active residential and/or commercial jobs and communicates with customers.
Maintains records of personnel and resources used on projects and communicates all billable events to others.
May be responsible for creation of estimates in applicable software
Inspect and scope jobs onsite and works with Project Manager/ Crew Chief/Lead Tech on scope of job
Document / review loss with clear and descriptive job photos and upload into operating system/software
May write mitigation and reconstruction estimates using Xactimate
Communicates conversations and key information on the job using the notes feature in required software
Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
Explains drying process and next steps to resolution in person to customers using printed materials as a guide
Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss
May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary.
Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
May train new technicians or key operational team members