Water Client Service Manager / Project Manager - Philadelphia

Brown and Caldwell•Philadelphia, PA

4d•$95,000 - $155,000•Hybrid

About The Position

BC is offering a fantastic opportunity to join their diverse team to support their growth strategy while leading and managing projects for the Philadelphia area market for water and wastewater engineering and consulting services. As a Water Client Service Manager (CSM) / Project Manager, you'll step into a well-established business and bring your skills and experience to build on and expand our operations. You'll collaborate closely with our technical leaders, project managers, and marketing team to deliver projects and shape our growth strategy. This role is perfect for someone eager to advance their career and take on new challenges in a supportive and successful environment. The Philadelphia market is a dynamic and growing segment of our business, necessitating superior client service, innovative and sustainable solutions, and robust collaboration with our technical service providers and client contacts. This role is strategic and ideal for a professional committed to delivering outstanding project delivery and client service and achieving positive outcomes for both the environment and our clients. We offer flexible, hybrid work arrangements from our office in Philadelphia PA. Join us and make a significant impact while growing your career in a thriving market! This role will be a CSM that also Project Management responsibilities (a Seller-doer) for the Philadelphia market. The CSM should be working on projects with the client, maintaining a utilization target of 60-75% with remaining availability largely devoted to business and client development. The person in this role should demonstrate the ability to maintain, leverage, and expand client relationships. Growth contribution achieved through strong project delivery, successful pursuit application, and active engagement with the Client Service Team (CST).

Requirements

Foundational understanding of client portfolio development and business performance drivers.
Professional acumen in supporting project oversight while building client-facing credibility.
Ability to identify potential opportunities and contribute to go/no-go discussions and pursuit strategy development.
Proficiency in developing and maintaining client relationships across functional levels.
Working knowledge of client business drivers and emerging needs.
Ability to contribute to market research and support expansion into adjacent services.
Demonstrated ability to collaborate effectively within multidisciplinary teams.
Developing experience in proposal support and pursuit participation.
Working familiarity with governance principles, risk management, and decision-support practices.
Proficiency in facilitation, communication, and presentation skills.
Working proficiency in digital tools, data systems, and emerging AI applications.
Demonstrated leadership potential with the ability to motivate and support team performance.
Typically, a minimum of 5 years of experience in environmental engineering and consulting industry with progressive responsibilities including marketing and business development.
A Bachelor’s Degree in engineering, science, business, sales, or equivalent experience is required.

Nice To Haves

Experience preferred working closely with municipal water engineering and consulting with progressively increasing responsibilities
Act as a Seller/Doer with Project management responsibilities
Effective Project Management skills in managing scope, schedule, budget and risk.
MS degree in related engineering field with a focus on civil or environmental engineering preferred.
Professional Engineer registration in the Commonwealth of Pennsylvania

Responsibilities

Support administration and performance of the client portfolio (projects and pursuits) to achieve BC and client business outcomes.
Serve as an active CST member (Deputy CSM) for a Type I or Type II client; may serve as CSM for a Type II client in select cases.
Contribute to development of client growth strategies and business cases aligned with 1-, 3-, and 5-year milestones.
Build a track record of securing and delivering profitable assignments within Area/Market priorities.
Maintain utilization targets aligned with portfolio responsibilities.
Apply growth and business case thinking to support delivery decisions and reinforce BC’s value through tangible client-recognized outcomes.
Maintain accurate and current client data within BC information systems (e.g., WS+).
Support effective engagement of SMEs and Delivery leaders to broaden service impact.
Assist in expanding client relationships across functional areas and organizational levels; gather and synthesize market intelligence to inform strategy.
Maintain regular client engagement (approximately 20% of time, billable or non-billable).
Identify and communicate emerging risks affecting client performance or BC exposure.
Flexibility to adapt and execute various additional assignments based on evolving needs.