Client Service Project Manager

Guidepoint•New York, NY

2d•Hybrid

About The Position

Guidepoint’s Client Service team connects investment firms, consultancies, and corporations with subject-matter experts to support business and investment decisions. The Associate Project Manager manages client projects, leads execution, and works with Associates to deliver targeted expert matches. The role may initially focus on expert recruiting, project execution, or both, with the opportunity to take on broader client relationship and project delivery ownership as responsibilities grow. The work schedule is hybrid, with three days in the office required. The role is intended for experienced, client-focused professionals who can balance relationship management, team leadership, and strong execution in a fast-paced, results-oriented environment. It offers a progression path that may include advancement to Team Lead after approximately two to three years. Team Leads own a portfolio of client relationships and take on broader management responsibility for Project Managers and Associates. Additional internal mobility opportunities may be available across other business units for high performers.

Requirements

Bachelor’s degree and a strong academic track record.
Applicants must be authorized to work in the United States without current or future employer-sponsored visa sponsorship.
Ability to communicate confidently and professionally with clients, experts, and internal stakeholders at all levels.
Ability to manage competing priorities and tight deadlines with sound judgment, organization, and urgency.
Strong attention to detail and ability to navigate complex client requests, stakeholder communications, and scheduling logistics accurately.
Ability to adapt quickly to evolving client needs in a fast-paced, entrepreneurial environment.
Clear and concise writing, effective organization of high volumes of information, and commitment to high-quality client service under pressure.
Ability to work independently and collaboratively as part of a team.

Nice To Haves

At least one year of relevant experience is preferred.
AI fluency and experience using AI-enabled tools for research, organization, prioritization, and written communication.
Ability to use AI-enabled tools thoughtfully and responsibly, with attention to accuracy, confidentiality, data quality, and human judgment.
Curiosity about emerging technology and willingness to build skills with tools that improve productivity and client service.

Responsibilities

Manage day-to-day execution and delivery of live client project requests while providing a fast, high-quality client experience.
Manage several client requests simultaneously, responding to changing priorities, evolving needs, and tight deadlines.
Provide feedback and guidance to Associates on sourcing, outreach, vetting, and screening practices.
Develop tailored sourcing strategies and conduct research, recruiting, and outreach to identify and qualify suitable experts.
Partner with Business Development and Relationship Management leaders to deepen client engagement, expand use of Guidepoint’s services, and build toward broader account ownership.
Communicate professionally with clients, experts, and internal stakeholders.
Organize information and manage communications and scheduling logistics across multiple stakeholders.

Benefits

15 days of PTO, 10 paid holidays, and sick leave.
Comprehensive medical, dental, and vision coverage.
Flexible spending accounts.
Supplemental pet insurance.
Short- and long-term disability coverage.
401(k) with company match of up to 10% of employee contributions.
Company-sponsored and optional life insurance.
Commuter benefits and corporate discounts, including gym memberships and ClassPass.
Employee Assistance Program (EAP).
Unlimited access to self-paced LinkedIn Learning.
In-office snacks and beverages, Thursday Happy Hours, and Summer Fridays.
Company-sponsored athletic leagues and wellness activities.
Charitable giving programs with company-matched contributions to eligible tax-exempt organizations, including a dedicated employee day of service.
Casual work environment with regular team-building events and social activities.
Monthly performance-based compensation tied to project execution and a quarterly bonus tied to specific metrics.