Client Service Project Manager, Food

SGS • North Sioux City, SD

7d

About The Position

The Client Service Project Manager plans, implements, manages, and executes LIMS, operations, quality, and client service projects, ensuring they are completed on time and within budget. The role supports organizational goals by leading LIMS improvements, implementing new capabilities, managing client data transfers, and supporting environmental monitoring systems. It also contributes to acquisition integrations and business development activities.

The position monitors project progress and reports status, timelines, issues, risks, and action items to stakeholders and team members. It develops and maintains project plans for laboratory LIMS implementations and functionality enhancements, coordinates implementation of a quality software platform across food laboratories, and manages and communicates software enhancements. The role identifies efficiency improvements in LIMS, tracks and reports operational KPIs and quality parameters, and mentors and trains employees on LIMS functions while assessing business-wide training needs and competencies.

Requirements

• Four-year degree in Food Science, Microbiology, Chemistry, or a closely related field.
• 7–10 years in a supervisory or project management role within a laboratory or equivalent.
• Strong problem-solving and project management skills.
• Ability to work under pressure and meet tight deadlines.
• Excellent interpersonal skills and ability to collaborate across teams.
• Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.

Responsibilities

• Monitor project progress and provide stakeholders and team members with status reports, timelines, issues, risks, and action items.
• Develop, maintain, and participate in project plans for laboratory LIMS implementations and projects that enhance LIMS functionality.
• Assist with acquisition activities and lead LIMS integration projects to ensure project deliverables are met.
• Understand project rationales, applicable regulations, and the methods used by clients and laboratories to produce results.
• Coordinate implementation of a quality software platform across food laboratories and manage and communicate software enhancements.
• Identify and implement efficiency improvements within the Laboratory Information Management System.
• Track, trend, and report operational KPIs, quality parameters, errors, and project progress to upper management.
• Mentor and train employees on LIMS functions and assess training needs and competencies across the business.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager