Client Project Manager

Fiserv•Berkeley Heights, NJ

1d•Onsite

About The Position

The Client Payments Project Manager delivers Enterprise Payments Platform projects for a global client base. The role structures project delivery, coordinates cross-functional contributors, and maintains client alignment from initiation through implementation, helping Fiserv deliver payment solutions that meet agreed scope, schedule, budget, and quality expectations. The position serves as the product face to clients, applies product knowledge and technical understanding to translate client needs, and connects business and technology teams. It is on-site Monday through Friday.

Requirements

At least 6 years of experience managing complex, client-facing technology projects with defined scope, schedule, budget, and quality measures.
At least 6 years of experience delivering software projects across the software development lifecycle, including design, build, test, quality assurance, and implementation.
At least 6 years of experience managing project scope, change control, resources, timelines, risks, and financial tracking for fixed-price or high-value projects.
At least 4 years of experience communicating project status, risks, and decisions to senior business stakeholders and technical teams.
At least 4 years of experience using project management tools such as Clarity, Jira, or similar project tracking platforms.
Bachelor’s degree or higher in business, technology, project management, or a related field, or an equivalent combination of education, related experience, and/or military experience.
Must currently possess valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future will not be considered.

Nice To Haves

Experience in the payments, financial technology, or financial services industry.
Experience supporting Enterprise Payments Platform implementations.
Project Management Professional certification or similar project management certification.
Experience improving delivery methods, project governance, or software delivery processes.

Responsibilities

Build trusted client relationships and guide clients throughout project delivery.
Use product knowledge and technical understanding to translate client needs, facilitate decisions, and connect business and technology teams.
Lead complex client payment projects from initiation through implementation against agreed scope, schedule, budget, and quality standards.
Define project plans, delivery approaches, milestones, and governance routines to align clients and internal stakeholders.
Coordinate cross-functional contributors across the software development lifecycle, including design, build, test, quality assurance, and implementation.
Manage project scope, change control, resource planning, timelines, risks, and issue resolution throughout delivery.
Maintain relationships with senior stakeholders across Fiserv and client organizations through clear written and verbal communication.
Lead project commercial activities, including budget tracking, forecasting inputs, and client discussions related to scope or delivery changes.
Evaluate delivery practices and recommend process improvements that increase consistency across Enterprise Payments Platform projects.

Benefits

Fuel Your Life program supporting physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof peer-recognition program with points redeemable for rewards.
Eight Employee Resource Groups.
Professional growth opportunities through training, development, and internal mobility.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning, including a 401(k) match and discounted shares through the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.
Annual incentive opportunity for incentive-eligible associates, potentially delivered as cash bonus and equity awards.