Water and Fire Disaster Mitigation Office Dispatch Coordinator
About The Position
Althouse Restore is seeking a full-time, bilingual Office Dispatch Coordinator to support daily operations for its restoration and emergency services company. The role helps keep office operations and field crews running efficiently. The ideal candidate is fluent in English and Spanish, highly organized, dependable, and able to multitask in a fast-paced environment. Experience with invoicing, collections, program management, and estimating platforms such as Dash, XactAnalysis/Xactimate, and Symbility would be helpful but is not required. The position coordinates incoming calls, field crew schedules, emergency service invoices, customer and job records, billing follow-up, and communication among office staff, crews, and clients. It also provides administrative support to management and helps ensure efficient daily office operations. The company offers a starting wage of $16–$18 per hour depending on experience, professional growth opportunities, IRA matching, paid vacation, and paid PTO.
Requirements
- Fluency in English and Spanish.
- Proven experience in office management, administrative support, or restoration industry operations.
- Strong organizational and time-management skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in Microsoft Office and general office software.
Nice To Haves
- Experience with Dash, XactAnalysis/Xactimate, and Symbility.
- Experience in billing, invoicing, and collections.
- Background in restoration, construction, or emergency services.
- Familiarity with insurance billing processes.
- Strong customer service and problem-solving skills.
Responsibilities
- Answer and manage incoming phone calls professionally in English and Spanish.
- Schedule and coordinate field crews for jobs and emergency services.
- Prepare, review, and submit emergency service invoices using Xactimate and Symbility.
- Follow up on outstanding and past-due invoices.
- Maintain accurate customer files, job documentation, and billing records.
- Coordinate communication between office staff, crews, and clients.
- Provide administrative support to management.
- Ensure efficient daily office operations.
Benefits
- Competitive starting wage of $16–$18 per hour depending on experience.
- Stable, full-time position.
- Opportunities for professional growth.
- IRA matching.
- Paid vacation.
- Paid PTO.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
