Warranty Superintendent
Manuel Builders•Lafayette, LA
•Onsite
About The Position
The Warranty Superintendent plays a crucial part in ensuring the satisfaction of our homeowners by managing and coordinating warranty-related activities for our newly constructed homes. You will collaborate closely with homeowners, contractors, and internal teams to address warranty concerns efficiently and maintain our commitment to quality craftsmanship and customer experience.
Requirements
- Excellent communication (written and verbal) and interpersonal skills
- Excellent time management and organizational skills
- Problem solving and decision-making capabilities.
- Basic technology skills; including Microsoft Office, Outlook (email), and experience with residential production back-office systems.
- Customer service experience
- Superintendent construction experience
- High School or equivalent
- Bachelor’s degree preferred.
Responsibilities
- Serve as the primary point of contact for homeowners regarding warranty-related inquiries and concerns.
- Coordinate and schedule appointments for warranty inspections and repairs with homeowners and contractors.
- Maintain accurate records of warranty claims, inspections, repairs, and other related activities.
- Collaborate with construction and service teams to ensure timely resolution of warranty issues.
- Evaluate warranty claims to determine eligibility based on company policies and guidelines.
- Communicate effectively with homeowners, contractors, and internal stakeholders to provide updates on warranty status.
- Prepare and distribute relevant documentation and reports related to warranty activities.
- Continuously monitor and track warranty trends and identify areas for improvement in construction processes.
- Assist in the development and implementation of strategies to enhance homeowner satisfaction and reduce warranty claims.
- Conduct follow-up with homeowners to ensure their concerns have been resolved to their satisfaction.
- Provide exceptional customer service by addressing inquiries and concerns promptly and professionally.
- Stays current with all aspects of the new home construction industry including construction techniques, verbiage, warranty guidelines, etc.
- Responsible for diagnosis of construction and building science issues
- All other duties and responsibilities as assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
