Field Warranty Superintendent

CBH Homes • Meridian, ID

9d • Onsite

About The Position

CBH Homes is looking for a Field Warranty Superintendent to join their Customer Care team. This role involves working directly with homeowners, trade partners, and the internal team to assess warranty concerns, complete minor repairs, oversee larger repairs, and ensure every interaction reflects CBH's service standards. The ideal candidate will have strong construction and handyman skills, the ability to troubleshoot issues, take initiative, and work confidently with homeowners and trade partners while remaining organized and solutions-focused.

Requirements

• Strong general construction knowledge and hands-on repair/handyman skills.
• Exceptional customer service and communication skills.
• Ability to coordinate and work effectively with subcontractors and trade partners.
• Strong attention to detail and follow-through.
• Comfortable using smartphones, tablets, and construction/warranty software.
• Valid driver's license with a clean driving record.

Nice To Haves

• Previous residential construction, warranty, maintenance, or customer service experience preferred.

Responsibilities

• Meet with homeowners to assess warranty concerns and determine appropriate next steps.
• Troubleshoot construction-related issues and complete minor repairs when appropriate.
• Coordinate repairs with CBH trade partners and communicate expectations clearly.
• Inspect completed work to ensure repairs meet CBH's quality standards.
• Communicate findings, repair needs, and completed work back to the Customer Care team.
• Manage your daily schedule and assigned warranty workload with strong follow-through.
• Build positive relationships with homeowners, trade partners, and CBH teammates.
• Help identify recurring warranty issues and opportunities to improve quality and processes.
• Represent CBH professionally and courteously in our customers' homes and communities.

Benefits

• 100% Employer - paid quality Health Care Plan that includes Medical, Dental, Vision
• Competitive Wages
• Quarterly bonus program
• Retirement Plans + employer match
• Paid Time Off
• Annual Growth Reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed