Customer Service Warranty Superintendent - Jacksonville

ICI Homes Residential Holdings, LLC.•Daytona Beach, FL

2d•Hybrid

About The Position

ICI Homes is seeking a Customer Service Warranty Superintendent who is passionate about delivering exceptional customer experiences and maintaining the high-quality standards our homeowners expect. This role serves as a key liaison between homeowners, subcontractors, and our construction team to ensure warranty requests are resolved efficiently and professionally. If you have a strong residential construction background, excellent communication skills, and a commitment to customer satisfaction, we encourage you to apply.

Requirements

Minimum of 3 years of residential construction experience.
Strong knowledge of residential construction practices, building codes, quality standards, and safety regulations.
Excellent organizational and follow-up skills.
Ability to diagnose construction-related issues and develop effective solutions.
Strong customer service and communication skills.
Proficiency with computers, smartphones, and related technology.
Ability to work independently and manage multiple projects simultaneously.
Professional, courteous, and service-oriented attitude.
Valid Florida Driver's License.
Reliable personal transportation.
Ability to work primarily in the field, with some office-based administrative responsibilities.
Must possess the tools necessary to perform inspections and evaluations.

Responsibilities

Review homeowner warranty requests and determine appropriate solutions for eligible claims.
Inspect homes, diagnose issues, and coordinate corrective actions.
Schedule, coordinate, and oversee subcontractors performing warranty work.
Monitor the quality and completion of repairs to ensure they meet ICI Homes standards.
Review and approve subcontractor pay requests.
Maintain ongoing communication with homeowners throughout the warranty process.
Partner closely with construction and production personnel to resolve customer concerns.
Ensure warranty work is completed, documented, and signed off by homeowners.
Promote and support safe work practices on all jobsites.