Warranty/Service Technician

Cornerstone Building Brands•Calgary, AB

2d•Onsite

About The Position

Cornerstone Building Brands is seeking a Warranty/Field Service Technician to perform in-field warranty and service repairs and adjustments on window and door products. This role involves providing technical feedback on product performance and deficiencies, and communicating with dealers on the status of specific service issues. The position requires independent judgment, problem-solving ability, keen observation skills, and effective responsibility assumption. Prompt action in making craftsman-like repairs or product replacements is essential for customer satisfaction. Exceptional communication and interpersonal skills are vital for success, interacting with internal contacts at all levels and external contacts including homeowners, contractors, and distributors. This position is based in Calgary and surrounding areas.

Requirements

1 to 5 years of working experience as a service technician for similar window and door manufacturers
Must have a valid class 5 driver's license and clean driver's driver's abstract
Able to work in all inclement weather conditions
Able to work off ladders and scaffolding

Nice To Haves

Glass glazing experience preferred

Responsibilities

Responsible for completion of all service requests in assigned territory
Perform field repairs, glass replacements, operational adjustments and repair
Conduct field evaluations and inspections
Provide documentation on work performed for each service call
Review daily schedule of appointments with Service Scheduler for efficient routing and confirm appointments with customers prior to arrival
Work closely with service scheduler providing feedback on complete and incomplete service requests
Document requirements for follow-up appointments
Assist in the scheduling of follow-up appointments
Provide technical feedback
Document information gathered in the field regarding operational and design deficiencies
Provide recommendations for modifications
Operate service Van/ truck in a courteous and safe manner
Maintain parts inventory in assigned service vehicle
Monitor supply levels of parts and materials, restock as needed