Service & Warranty Technician
About The Position
We are looking for a Service & Warranty Technician to join our Customer Care team and ensure that every home we build meets and exceeds homeowner expectations after construction is complete. This role is perfect for a hands-on problem solver with a keen eye for detail and a strong customer service mindset. You’ll be responsible for conducting inspections, performing maintenance, and resolving warranty-related issues with efficiency and professionalism. As a key point of contact for homeowners, you’ll work closely with trade partners and internal teams to deliver smooth, high-quality service experience. If you take pride in your craftsmanship, enjoy troubleshooting, and thrive on providing exceptional customer care, this could be the perfect role for you!
Requirements
- Minimum 5+ years of experience in construction, home maintenance, or service-related roles, preferably in residential homebuilding.
- Strong working knowledge of plumbing, electrical, and HVAC systems.
- Proficiency with hand and power tools for general home repairs.
- Ability to read and interpret technical documents and blueprints.
- Valid driver’s license.
- Physical ability to climb ladders, lift heavy objects, and work in confined spaces (attics, crawl spaces, etc.).
- Knowledge of local building codes and regulations.
- Comfortable using technology—whether it’s a computer, smartphone, or tablet, you can efficiently handle work orders, scheduling, and documentation with ease.
Nice To Haves
- You love a job where you can see the direct impact of your skills – Every repair and homeowner interaction is an opportunity to make someone’s day better.
- You’re a great teacher – Whether explaining a simple maintenance tip or breaking down a warranty repair, you enjoy sharing knowledge in a way that homeowners understand and appreciate.
- You can prioritize tasks, manage time effectively, and meet deadlines.
- You don’t need a big team around you to stay motivated and productive.
Responsibilities
- Conduct inspections and repairs related to truss movement, ductwork, and general home maintenance.
- Perform routine maintenance on mechanical systems such as tankless water heaters and AHU systems (training provided).
- Manage painting, drywall, plumbing, electrical, and HVAC repairs as required.
- Serve as the primary point of contact for homeowners regarding warranty claims and service requests.
- Schedule, coordinate, and oversee warranty-related repairs with trade partners.
- Maintain accurate records of service requests, repairs, and homeowner communications using company software.
- Communicate with homeowners, trade partners, and internal teams to resolve issues professionally.
- Educate homeowners on warranty coverage and maintenance best practices.
Benefits
- Competitive salary and benefits package.
- Performance-based bonus program.
- Comprehensive training on industry-specific maintenance and repair techniques.
- Supportive team environment with opportunities for professional growth.
- Company vehicle and tools provided for job-related tasks.
- Employer paid extended Health, vision, and dental coverage
- Health spending account
- Employee & family assistance program (EFAP)
- Life insurance
- Out of country emergency medical
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
