Service & Warranty Coordinator

Trico Residential • Calgary, AB

1d • Onsite

About The Position

The Service & Warranty Coordinator plays a pivotal role in receiving and processing Service & Warranty requests for work required in our homes. This position involves not only handling incoming service and warranty inquiries but also providing answers to routine procedural questions from homeowners. Additionally, the Service & Warranty Coordinator is responsible for scheduling Trico Service Technicians or appropriate trades to address outstanding defects promptly and efficiently. Reporting directly to the Service & Warranty Manager, this role is integral to ensuring timely resolution of homeowner concerns and maintaining high standards of customer satisfaction.

Requirements

• High school diploma or equivalent with a minimum of two years of relevant experience in a customer service or administrative role.
• Strong customer service skills with a demonstrated ability to handle inquiries and concerns promptly and professionally.
• Effective under pressure, capable of managing multiple tasks and priorities with attention to detail.
• Exceptional interpersonal skills, adept at handling sensitive situations diplomatically and tactfully.
• Proficient in data entry, editing, and typing, ensuring accuracy and efficiency in documentation.
• Experienced in analyzing and resolving customer service issues, demonstrating sound judgment and problem-solving abilities.
• Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively to diverse audiences.

Responsibilities

• Follows up with home owners at appropriate times and responds to home owner concerns;
• Issues, distributes and follows up on service work orders;
• Schedule warranty appointments and trade days;
• Document after hour emergencies and follow up to ensure completion;
• Communicates with Construction, Sales teams & Trade Contractors regarding service policies or information that may be required;
• Provides administrative support with various tasks for Service Technicians.
• Other duties as may be assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED