Warranty Coordinator

Signal Energy•Houston, TX

About The Position

The Warranty Coordinator will serve as the primary intake point for warranty claims, ensuring efficient administration, documentation, and coordination. This role involves managing claims from initial logging to final closeout, coordinating with various internal and external stakeholders, managing parts logistics, capturing costs, and contributing to reporting and continuous improvement efforts. The ideal candidate will have a strong attention to detail, excellent organizational skills, and experience in a coordination role within the EPC or renewables sector.

Requirements

2-4 years in warranty coordination, project coordination, field service coordination, or a related role
High attention to detail and organizational discipline.
Strong technical aptitude and familiarity with construction/warranty concepts.
Collaborative, proactive, and improvement-oriented approach.

Nice To Haves

Bachelor’s Degree in Business, Construction Management, Engineering, or related field; or equivalent experience.
EPC/renewables experience preferred.

Responsibilities

Serve as the primary intake point for warranty claims; log, categorize, and assign case numbers in the designated system (e.g., Salesforce or equivalent).
Validate claim details (serials, locations, photos, failure description) and ensure completeness against SOP requirements.
Maintain a centralized repository of correspondence, RMAs, test reports, and closeout records; ensure traceability by project/component.
Coordinate with internal teams, vendors, O&M teams and manufacturers to obtain RMAs, replacements, and technical guidance.
Schedule and dispatch warranty field activities and third-party service providers; track completion and documentation of returns.
Draft and distribute customer-facing updates and closeout letters using approved templates and brand standards.
Initiate and track parts orders, returns, and spares inventories; reconcile shipments against RMAs/POs.
Record labor, equipment, and materials against each claim to support cost recovery and margin protection.
Collaborate with Procurement and Finance to validate vendor invoices, credits, and warranty recoveries.
Produce weekly dashboards (open/closed/overdue, cycle time, vendor response SLAs) and monthly MOR inputs.
Monitor trends (failure modes, component types, locations) and flag systemic issues for corrective action.
Support the Warranty Manager with KPIs, leadership briefings, and audit back-up as needed.
Ensure adherence to contractual warranty terms, safety/quality standards, and internal SOPs.
Maintain document control discipline; prepare files for internal/external audits.
Contribute to SOPs, playbooks, and templates; recommend process/tools improvements to reduce cycle time and cost.