Warranty/Repair Clerk I, Simms

Revelyst•Bozeman, MT

1d•Onsite

About The Position

At Simms, the Warranty and Repair Center Technician I supports intake, evaluation, and repair of customer-returned products. The role performs foundational repair tasks and maintains accurate documentation while following established procedures to support timely processing and customer satisfaction. The position is based in Bozeman, Montana, and reports to the Warranty and Repair Center Supervisor. The technician receives and processes warranty returns, records product details and observed defects in the CRM system, and develops knowledge of current and legacy product categories, repair limitations, methods, and approved processes. They evaluate products, document findings, and learn and perform repairs on waders, apparel, footwear, packs, bags, and accessories. Repair work may include replacing boot feet, zippers, and sliders, minor sewing, and other tasks needed to restore products to a functional condition that meets company quality standards. The technician also inspects and water-tests repaired products, follows safety and equipment-use guidance, cares for repair equipment, and maintains an organized, safe workspace. Additional duties may be assigned. The ideal candidate is dependable, detail-oriented, team-oriented, and committed to quality. They are willing to learn repair techniques, receptive to feedback, comfortable with basic computer systems, and able to work safely and efficiently in a fast-paced environment.

Requirements

Strong attention to detail and commitment to quality.
Ability to follow written and verbal instructions and established procedures.
Basic computer skills and ability to learn company systems.
Mechanical aptitude and willingness to learn product evaluation and repair techniques.
Dependable, team-oriented mindset, strong work ethic, and openness to feedback.
Ability to work safely and efficiently in a fast-paced environment.
Ability to stand or sit for extended periods, perform repetitive tasks, and lift up to 50 pounds.
Ability to safely use repair equipment, tools, solvents, and adhesives while performing detailed product inspections.

Responsibilities

Receive and process warranty returns, documenting product details and observed defects in the CRM system.
Develop product knowledge across current and legacy product categories, including repair limitations, methods, and approved processes.
Perform initial product evaluations and document findings according to established guidelines.
Learn and perform basic repairs using repair equipment and approved techniques, including replacing boot feet, zippers, and sliders and completing minor sewing tasks.
Repair waders, apparel, footwear, packs, bags, and accessories to restore them to serviceable, functional condition in accordance with company quality standards.
Inspect and water-test products to verify performance and quality before returning them to customers.
Follow quality standards and build proficiency with repair techniques, tools, and processes.
Follow safety, operational, and equipment-use guidelines, and properly care for repair equipment.
Maintain a clean, organized, and safe work environment, including routine housekeeping.
Perform additional duties and responsibilities as assigned.