Warranty/Repair Clerk I, Simms

Revelyst Outdoor•Bozeman, MT

3d•Onsite

About The Position

At Simms, the Warranty and Repair Center Technician I supports the intake, evaluation, and repair of customer-returned products. The role performs foundational repair tasks, maintains accurate documentation, and follows established procedures to support timely processing and customer satisfaction. The position reports to the Warranty and Repair Center Supervisor and is based in Bozeman, Montana. The technician receives and documents warranty returns, develops knowledge of current and legacy products and their approved repair processes, and performs initial evaluations. They learn and apply repair techniques to restore waders, apparel, footwear, packs, bags, and accessories to functional condition. Work includes inspections and water testing, following quality and safety standards, maintaining equipment, and keeping the work area organized.

Requirements

Strong attention to detail and commitment to quality.
Ability to follow written and verbal instructions and established procedures.
Basic computer skills and ability to learn company systems.
Mechanical aptitude and willingness to learn product evaluation and repair techniques.
Dependable, team-oriented mindset, strong work ethic, and openness to feedback.
Ability to work safely and efficiently in a fast-paced environment.
Ability to stand or sit for extended periods, perform repetitive tasks, and lift up to 50 pounds.
Ability to safely use repair equipment, tools, solvents, and adhesives while performing detailed product inspections.

Responsibilities

Receive and process warranty returns, documenting product details and observed defects in the CRM system.
Develop product knowledge, including repair limitations, methods, and approved repair processes for current and legacy product categories.
Perform initial product evaluations and document findings according to established guidelines.
Learn and perform basic repairs, including replacing boot feet, zippers, and sliders and completing minor sewing tasks.
Use repair equipment and methods such as heat presses, seam tape machines, sewing machines, and water and alcohol testing.
Inspect and water-test products to verify performance and quality before returning them to customers.
Ensure work meets established quality standards while developing proficiency in repair techniques, tools, and processes.
Follow safety, operational, and equipment-use guidelines and properly care for and maintain repair equipment.
Maintain a clean, organized, and safe work environment through routine housekeeping and workspace upkeep.
Perform additional duties and responsibilities as assigned.