Warranty Engineer

Ford • Dearborn, MI

2d • Hybrid

About The Position

The ADAS Warranty Engineer is responsible for monitoring, investigating, and resolving warranty issues related to Advanced Driver Assistance Systems such as adaptive cruise control, lane-keeping assist, automatic emergency braking, parking assist, and sensor-based safety features. The position involves analyzing warranty and connected vehicle data, identifying failure trends, and collaborating with cross-functional teams (engineering, manufacturing, suppliers, etc.) to determine root causes and implement corrective actions. The ideal candidate is a proactive problem-solver who possesses a deep understanding of warranty fundamentals and can switch between priorities easily in a fast-paced environment.

Requirements

• Bachelor's degree in Engineering, Computer Science, or a related technical field
• 5+ years of experience with OEM warranty data and metrics (e.g., Ford GSAR/AWS)
• 2+ years of experience in a non-academic setting using at least two of the following: SQL, Alteryx, or MS Access
• 1+ years of experience in a data analytics role (writing queries, manipulating large datasets)
• Advanced proficiency in Microsoft Excel
• Comfortable working independently in a fast-paced and innovative environment where problems are not always well-defined
• Familiarity with printed circuit boards, IC chips
• Ability to make sound decisions based on available data
• Strong work ethic
• Strong oral and written communication skills
• Strong analytical skills
• Demonstrated expertise in problem solving, using advanced root cause analysis methodology, tools, documentation, and techniques (8D, 3x5 Why, Fishbone, Black Belt techniques, etc.)

Nice To Haves

• Experience with GCP BigQuery
• Familiarity with Advanced Driver Assistance Systems (ADAS)

Responsibilities

• Lead analysis on customer, dealer, and connected vehicle data for field failures
• Define, run, and analyze data from multiple sources (GSAR/AWS, QED, GCP BigQuery, CV-DOS) to form meaningful, unified datasets
• Align Diagnostic Trouble Code (DTC) data with warranty claims to prioritize activities
• Create and present executive summaries to management
• Lead/support warranty investigations using problem-solving methodologies
• Support NTF (No Trouble Found) investigations to reduce waste and improve diagnostic accuracy
• Review and analyze test results and data to validate fixes to approve and monitor the effectiveness of Interim/Permanent Corrective Actions (ICA/PCA)
• Lead supplier engagement, facilitating support for warranty analysis and driving accountability through 8D workplans and JIRA tracking
• Collaborate with Feature Owners, Design Engineering, Quality, and Plant PVT teams to drive systemic corrective actions
• Manage warranty part return volumes and coordinate with internal and external teams to complete field investigations
• Assist in the creation of service messages, field service actions, and workshop manual updates based on data findings
• Provide Global Warranty Coverage (GWC) support, including defining acceptance factors, developing vehicle criteria, and dispositioning disputes

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees