Warranty Engineer

Hyundai Transys Georgia Seating System, LLC•Montgomery, AL

About The Position

The Warranty Engineer is responsible for analyzing warranty claims related to automotive seating systems. This role ensures timely root case identification, drives corrective actions, and supports continuous initiatives to enhance product quality, reduce warranty cost, and improve customer satisfaction. Corporate: Adheres to the HTGSS policies and procedures Learns, demonstrates and upholds HTGSS Core Values Comply with all HTGSS Certification standards; Management System (TS16949), Environmental ISO 14001-2015 and Health and Safety ISO 45001-2018 policies and procedures Treats all HTGSS team members with respect and professional courtesy Always strives to maintain a positive work environment Manages the department budget efficiently as per approved annual budget Performs additional assignments / duties as assigned EHS: Adhere to all safety policies and procedures Comply with all safety policies and 5S clean philosophy to maintain a safe, clean working environment Meets company safety goals

Requirements

3-5 years of experience in quality warranty engineering preferred but not required
3-7 years in automotive manufacturing assembly, preferably in seating systems
Knowledge of the practical applications of engineering and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods
Knowledge of raw materials, production process, quality controls, costs, and other techniques for maximizing the effective manufacture and distribution of goods
Full working knowledge of APQP process, flowcharts, work instructions, and control plans
Core Tools (SPC, MSA, PPAP, APQP)
5Phases, Drill Deep & Wide, 3Panel’s
Experience with problem- solving tools (8D, 5 Whys, Ishikawa)
Ability to read drawings and specifications (GD&T)
Knowledge of SAP
Must be proficient in MS Office, Excel, word and PowerPoint
Excellent communication and customer-facing abilities
Proven experience with complex data and problem-solving analysis, root cause techniques, and solutions
Strong knowledge of automotive seating components (foam, trim covers, frames, recliners, and tracks)

Nice To Haves

Bilingual (English/Korean) preferred but not required

Responsibilities

Lead or support root cause analysis using methodologies, and implementing solutions under tight deadlines (8d, 3 panel, and 5 why’s)
Weekly meetings with OEM customers to review, validate, analyze, discuss and assign responsibility for all warranty claims, feedback to team of any claim related to process and supplier to resolve component-related failures
Provide direct communication to include one-on-one conversations, group meetings, presentations and reporting to OEM customers as well as internal management in various departments
Organize, coordinate and document all warranty reduction initiatives involving management to generate the proper actions, feasibility analysis, cost impact, and follow up on implementation dates, including clean points of every action
Develop, implement, and monitor corrective actions with cross functional team
Ensure timely closure of customer complaints and warranty cases
Support launch activities to ensure lessons learned from warranties are implemented
Track warranty trends, failure modes, and field return data
Prepare detailed reports on warranty performance, KPIs, and cost impact
Maintain warranty databases and ensure data accuracy
Responsible for attending all warranty meetings, reviews, and audits
Implement lessons learned from DFMEA/PFMEA and control plans
Drive initiatives to improve product reliability and durability
Create and submit technical reports daily