Quality Engineer - Warranty

SPX FLOW•Rochester, NY

1d•$67,500 - $93,960

About The Position

The Quality Engineer is the primary technical contact to support and initiate resolution of customer post-shipment inquiries. This position interfaces with customers, sales representatives, SPX FLOW vendors and all internal departments to develop innovative solutions to complex engineering and manufacturing problems experienced by our customers. While working towards positive resolution for our customers, this position will work closely with internal departments to develop and implement corrective actions to prevent reoccurrence.

Requirements

Ability to effectively present information and respond to questions from internal personnel, sales representatives, and customers.
Technical knowledge of mechanical assemblies.
Ability to navigate within an ERP system (SAP)
Software applications proficiency (MS Office, SAP, other technical applications)
Good critical thinking skills with the ability to develop alternative solutions.
Ability to collaborate with multi-disciplinary teams.
Ability to write work instructions & related documentation.
A basic working knowledge of controls
A positive attitude & hands-on mentality
Mechanical / technical engineering Bachelor's degree (B. A.) from four-year College or university; or three to five years of direct mechanical assembly/machining experience; or equivalent combination of education and experience.

Nice To Haves

Knowledge of Mixers and their applications is a plus.
Experience in a customer facing role preferred.

Responsibilities

Provide first-line post shipment technical support to Sales Representatives and customers.
Review of verbal and written communication to interpret customer needs.
Function as technical advisor to reps and customers on warranty and issue resolution.
Develops innovative solutions to complex engineering and manufacturing production problems through identification and implementation of manufacturing process including conducting process analysis, applying knowledge of product design, fabrication, assembly, tooling, and materials, and soliciting observations from the operators/production technicians.
Refine and enhance processes by applying root cause, corrective action continuous improvement and lean manufacturing techniques to areas of production.
Prepare documentation for new and existing processes and manufacturing procedures.
Develop manufacturing work instructions, procedures, and standard work using engineering methods.
Negotiate between SPX FLOW, sales reps and customers to achieve fair resolution to warranty problems while working within SPX FLOW warranty terms and conditions.
Author and initiate Warranty orders as required for replacement or repair of parts and equipment.
Manage RGA (return good authorizations)
Maintain activity logs, schedules and performance measures using assigned tools.
Participate in overall teamwork and recommend process and functional improvements.
Monitor and assist with and implement corrective action activities.
Determine root cause of failure to implement changes in design, tolerances, or processing methods.
Assures product and process quality by designing error proof mechanisms; establishing standards; and validating manufacturing processes.
Engage in constructive conflict and issue resolution.
Collect and compile customer documentation.
Displays, and leads by example, the SPX FLOW Leadership standards.
Perform other tasks as assigned by manager.