Quality Technician (Warranty)

Tokai Rika Group•Plymouth, MI

1d•Onsite

About The Position

TRAM, Inc. is a Japanese owned automotive parts supplier, serving the Japanese Transplants (Toyota, Nissan, Subaru, etc.) as well as the domestic OEMs (Ford and GM). Located in Plymouth, MI, TRAM, Inc. is a subsidiary company of Tokai-Rika Co. LTD, which is located in Nagoya, Japan. TRAM was founded in 1986 and currently employs 2,500+ people at our 5 locations. We manufacture automotive components such as switch-related products (window regulators, headlights, cruise control, turn signals, multifunction and HVAC switches), security and safety-related products (shift levers, steering wheels, steering locks, seat belts, key cylinders, mechanical and remote keys. This is a great opportunity to join our growing organization and enhance your skills to become a valuable member of our successful team!

Requirements

Technical School or Associates Degree
3+ years experience

Responsibilities

Takes lead role in Warranty Lab daily function and communicates/coordinates with Quality Engineers.
Provide support to the various processes for warranty returns, customer concerns, and EDER systems.
Perform electrical, mechanical and functional tests of products, using specified test protocols.
Perform visual evaluation and dimensional measurement of product, using fixed or preset measuring instruments or instruments set according to established work manual.
Conduct detailed analysis of warranty return parts to support the development of corrective and recurrence prevention actions.
Write simple reports and provide detailed evidence to appropriate team members.
Communicate analysis results to appropriate team members in order to obtain robust short term, recurrence prevention, and long-term corrective actions aimed at supporting customer KPI, warranty prevention, and cost reduction (i.e. aimed at EDER).
Provide technical support to all internal departments to maintain and improve product quality.
Support the groups adherence/compliance to Quality Management Systems (QMS) and Environmental Management Systems (EMS).
Calibrate gauging and equipment according to established procedures.
Record test and measurement data, using statistical process control procedures, and report data in appropriate formats as needed.
Support regular meeting within group to support establishment of action plans to support EDER activities and to reduce warranty claims/cost.
Ensure all warranty returns flow through the warranty department in a timely manner (EDER).
Provide feedback to management regarding continuous improvement activities. Support or lead continuous improvement projects.
Undertake special projects as required.
Establish and achieve goals that support the groups short- and long-term goals.
Maintain Lab and workspace 5S, support continuous improvement to establish 1 second find / 1 second reach.
Support warranty engineers.
Support internal groups as it relates to part quality.
Communicate efficiently.
Liaise and communicate with warranty engineers, other departments, customers, and suppliers where appropriate.
Commitment to customer satisfaction.