Engineer - Warranty and Reliability
About The Position
Essential Duties and Responsibilities: Warranty Analytics & Reporting Analyze warranty claims, returns (RMA), and field performance data to identify trends and emerging issues Develop and maintain dashboards tracking key warranty metrics (claim rates, cost per unit, failure modes) Provide regular reporting and insights to leadership on warranty performance and financial exposure Support warranty forecasting and reserve modeling in partnership with Finance Failure Analysis & Root Cause Lead structured root cause investigations using methodologies such as 8D, 5 Whys, and Fishbone analysis Conduct hands-on failure analysis including product teardown, testing, and data evaluation Partner with internal engineering teams and external suppliers to validate failure modes Ensure accurate documentation of findings and root cause conclusions Corrective & Preventive Actions (CAPA) Drive implementation of corrective actions across design, manufacturing, and supplier processes Track and validate effectiveness of corrective and preventive actions Ensure timely containment of field issues to minimize customer impact Support Engineering Change Orders (ECOs) and process improvements Reliability Engineering & Continuous Improvement Translate field failure data into actionable inputs for DFMEA and PFMEA updates Collaborate with product and manufacturing engineering to improve reliability and durability Support validation and verification testing for design or process changes Establish and refine reliability targets, test plans, and acceptance criteria Warranty Cost & Recovery Management Monitor and analyze warranty spend against forecast and budget Identify cost reduction opportunities and support implementation Partner with Supply Chain and Quality to drive supplier recovery and chargebacks where applicable Quantify financial impact of quality and reliability improvements The ideal candidate will possess the following knowledge, skills and abilities: Strong analytical skills with experience in Excel, SQL, and/or BI tools (Power BI, Tableau) Proficiency in root cause analysis methodologies (8D, 5 Whys, FMEA) Experience with reliability testing, failure analysis, and product validation Familiarity with ERP and warranty management systems Problem-solving and critical thinking Cross-functional leadership and influence Strong communication skills (technical and executive-level) Attention to detail with ability to synthesize complex data Ability to operate in a fast-paced, evolving environment
Requirements
- Strong analytical skills with experience in Excel, SQL, and/or BI tools (Power BI, Tableau)
- Proficiency in root cause analysis methodologies (8D, 5 Whys, FMEA)
- Experience with reliability testing, failure analysis, and product validation
- Familiarity with ERP and warranty management systems
- Problem-solving and critical thinking
- Cross-functional leadership and influence
- Strong communication skills (technical and executive-level)
- Attention to detail with ability to synthesize complex data
- Ability to operate in a fast-paced, evolving environment
Responsibilities
- Warranty Analytics & Reporting Analyze warranty claims, returns (RMA), and field performance data to identify trends and emerging issues
- Develop and maintain dashboards tracking key warranty metrics (claim rates, cost per unit, failure modes)
- Provide regular reporting and insights to leadership on warranty performance and financial exposure
- Support warranty forecasting and reserve modeling in partnership with Finance
- Failure Analysis & Root Cause Lead structured root cause investigations using methodologies such as 8D, 5 Whys, and Fishbone analysis
- Conduct hands-on failure analysis including product teardown, testing, and data evaluation
- Partner with internal engineering teams and external suppliers to validate failure modes
- Ensure accurate documentation of findings and root cause conclusions
- Corrective & Preventive Actions (CAPA) Drive implementation of corrective actions across design, manufacturing, and supplier processes
- Track and validate effectiveness of corrective and preventive actions
- Ensure timely containment of field issues to minimize customer impact
- Support Engineering Change Orders (ECOs) and process improvements
- Reliability Engineering & Continuous Improvement Translate field failure data into actionable inputs for DFMEA and PFMEA updates
- Collaborate with product and manufacturing engineering to improve reliability and durability
- Support validation and verification testing for design or process changes
- Establish and refine reliability targets, test plans, and acceptance criteria
- Warranty Cost & Recovery Management Monitor and analyze warranty spend against forecast and budget
- Identify cost reduction opportunities and support implementation
- Partner with Supply Chain and Quality to drive supplier recovery and chargebacks where applicable
- Quantify financial impact of quality and reliability improvements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
