Warranty Coordinator

Regal Holdings•Fort Worth, TX

1d•Onsite

About The Position

The Warranty Coordinator will be responsible for processing warranty claims submitted through the global warranty portal. This role involves reviewing, evaluating, and adjudicating claims based on established warranty policies and guidelines. The coordinator will also communicate warranty decisions to customers and dealers, provide support to customer and dealer service teams, and contribute to process improvements. Key performance indicators include claim turnaround time, accuracy of decisions, SLA compliance, customer satisfaction, and data accuracy.

Requirements

2+ years of experience in warranty administration, claims processing, customer service, order management, dealer support, or related operational support roles
Experience working with portals, CRM, ERP, or order processing systems
Strong analytical and decision-making skills with attention to detail
Excellent written and verbal communication skills
Ability to work independently in a global, fast-paced environment

Nice To Haves

Experience supporting dealers or distributor networks
Exposure to global or multi-region customer support operations
Experience supporting durable consumer goods, cookware, appliances, direct sales organizations, or manufacturing environments.
Familiarity with warranty policies, returns, or replacement logistics.

Responsibilities

Review, evaluate, and adjudicate warranty claims submitted through the global warranty portal.
Apply established warranty policies and guidelines to make accurate approval, denial, or escalation decisions.
Request, review, and validate supporting documentation when necessary.
Process replacement orders, credits, and returns accurately within internal systems.
Resolve warranty claims promptly while meeting established service level expectations.
Communicate warranty decisions clearly, professionally, and consistently with customers and dealers.
Respond to inquiries regarding claim status, warranty eligibility, and next steps.
Deliver a positive customer experience while consistently enforcing company warranty policies.
Provide backup support for Customer Service and Dealer Support teams as business needs require.
Assist with order inquiries, issue resolution, and product or policy questions.
Support peak workloads and team coverage to ensure uninterrupted service.
Maintain accurate and complete warranty records and documentation.
Monitor warranty trends, recurring product issues, and process gaps, escalating concerns when appropriate.
Recommend and support improvements to warranty processes, documentation, and training materials.
Partner with Quality, Supply Chain, Product Management, and Customer Service to improve the overall warranty experience.