Warranty Coordinator

Finning•Surrey, BC

4d•Hybrid

About The Position

We are looking for a detail-oriented and proactive Warranty Coordinator to join our team. In this role, you will manage the full lifecycle of warranty claims, ensuring claims are submitted accurately, resolved efficiently, and optimized for maximum recovery. Working independently, you will collaborate with branches, service teams, suppliers, and internal stakeholders to resolve complex warranty issues, improve claim outcomes, and drive continuous improvement across warranty processes. This position is ideal for someone who enjoys problem-solving, analyzing data, influencing stakeholders, and taking ownership of results.

Requirements

2-4 years of experience in warranty administration, service operations, or a related field
Strong understanding of warranty processes, policies, and service operations
Experience working with ERP and warranty management systems such as M3, Salesforce, SIS, or SIMSi
Strong analytical and problem-solving abilities
Ability to work independently and manage multiple priorities in a fast-paced environment
Excellent communication and stakeholder management skills
Proficiency with Microsoft Office applications, including Excel

Nice To Haves

Experience identifying trends, improving processes, and driving operational efficiencies is considered an asset

Responsibilities

Manage warranty claims from submission through final resolution across assigned branches or product lines
Ensure claims are complete, accurate, and meet manufacturer and supplier requirements
Monitor and resolve outstanding, rejected, or disputed claims
Improve claim acceptance rates and recovery outcomes while reducing rework and delays
Track claim progress and follow up with suppliers to ensure timely responses
Interpret warranty policies and guidelines to determine claim eligibility
Resolve complex or escalated warranty issues independently
Investigate claim discrepancies and recommend appropriate solutions
Assess risks and determine the best course of action in situations where guidelines may be unclear
Act as the primary contact for warranty-related inquiries
Provide guidance on warranty eligibility, documentation requirements, and submission best practices
Partner with service teams and branch personnel to improve warranty performance
Share knowledge and support team members through informal coaching and collaboration
Analyze warranty data to identify trends, recurring issues, and opportunities for improvement
Investigate root causes impacting claim acceptance and recovery rates
Recommend and implement process improvements to increase efficiency and accuracy
Support standardization and continuous improvement initiatives across warranty operations
Maintain accurate warranty records and supporting documentation
Support warranty registration, pricing updates, and system maintenance activities
Utilize systems such as M3, Salesforce, SIS, and SIMSi to manage claims and performance reporting
Coordinate tracking and follow-up activities with suppliers and internal stakeholders