Warranty Coordinator

Model1 Commercial Vehicles•Indianapolis, IN

1d•$72,000 - $82,000

About The Position

This position is responsible for the Fleet Warranty Customers in assigned territory. The Warranty Coordinator should be highly organized, exhibit technical proficiency and the ability to communicate well with manufactures, vendors, customers and shop personnel and process warranty claims in a timely manner. This position requires thorough knowledge of the Company’s policies and procedures. The Warranty Coordinator is an intermediary between the Shop, the customer, the vendor, and the manufacturer assuring the warranty process is fluent and the customers’ vehicle is returned to service promptly and warranty payments are received from the manufacturer timely.

Requirements

Bachelor degree or equivalent.
10 + years’ warranty experience in the automotive industry.
Understanding of the operation of the service and parts departments and the support of the sales and interaction with the administrative/accounting department.
Some mechanical/technical understanding of medium duty vehicles such as buses and vans.
Good understanding of the bus manufacturer’s needs and the needs of Creative Bus Sales customers.
Professional demeanor and cooperative attitude.
Highly organized.
Good writing and oral communication skills.
Some ability to read and interpret technical applications such as diagrams and schematics.
Ability to collect data, defines problems, interpret technical instructions and reach reasonable conclusions for warrantable repairs.

Responsibilities

Manage high level warranty processes for all Corporate fleet accounts.
Oversee large fleet and transit orders to ensure time performance.
Tie together factory, salesmen, service and customer expectations.
Organize routine meetings with sales managers and service managers to address issues found.
Follow up to ensure issues are being addressed and resolved.
Oversee all fleet warranty functions.
Responsible for scheduling with the service shop all applicable warranty repairs or locating a convenient warranty repair facility for the customer to transport vehicles.
Responsible for obtaining prior approvals for all warranty claims with various manufacturers.
Responsible for maintaining line of communication with all repair facilities, obtaining estimates for needed repairs and providing pre-approvals to vendors.
For fleet and transit customers, deliver info packet with buses showing local service and warranty centers close to facility.
Responsible for processing and collection of all warranty claims with various manufacturers.
Manage and resolve escalated customer concerns with Management assistance when necessary.
Keep management informed on all aspects of fleet warranty department work flow, customer, vendor and manufacturer issues.
Commercial Technical Support – Non-Warranty Related
Alternative Fuels Support – Non-warranty Related
Parts Support – Non-warranty Related
Sublet – Non-warranty related
Customer Service Support
Internal Staff Production Support
Supervise supporting warranty administrator(s).
Evaluate performance of the supporting warranty administrator(s).
Other duties as assigned.