Warranty Administrator

RV Value Mart Inc • Rapho Township, PA

1d • $50,000 - $70,000 • Onsite

About The Position

Prepares, records and submits warranty claims to the factory and/or distributor and reconciles them accordingly. This role involves processing repair orders, verifying customer and vehicle information, reviewing repairs and parts for authorization, checking service history, and ensuring accurate billing and technician time. The administrator will process warranty claims and payments, reconcile accounts, maintain warranty journals, and follow up on accounts receivable. They will also analyze adjusted claims, appeal shortages, and maintain customer and manufacturer relations. Additional duties include negotiating payment responsibility, informing stakeholders of repair status, explaining warranty policies, and following up on recalls and Technical Service Bulletins (TSBs). The role also requires mediating customer and manufacturer resolutions, reporting quality concerns, performing administrative tasks, and contributing to departmental goals. This includes processing correspondence, adjusting technician repair times, maintaining warranty files, and requesting labor rate increases. The administrator will also update the manufacturer labor rate manual, assist with new unit check-ins, verify specifications, perform inspections, complete DAF, and pursue professional development through training, certifications, industry events, and networking.

Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Ability to use standard computer applications.
• Ability to work extended hours and weekends as needed.

Nice To Haves

• Basic knowledge of recreational vehicles is preferred.

Responsibilities

• Process open/closed repair orders
• Verify customer vehicle information
• Check vehicle for open recalls/TSBs
• Review repairs and parts for prior authorization
• Check vehicle service history
• Verify component information
• Verify that parts are billed correctly
• Verify technician punch time
• Process warranty claims and parts
• Prepare, complete, and submit warranty claim
• Process defective warranty parts
• Monitor digital manufacture claim status
• Process warranty payments
• Reconcile payments with claims
• Maintain warranty journal
• Follow up on warranty accounts receivable
• Analyze adjusted claims
• Appeal warranty shortages
• Maintain customer and manufacture relations
• Negotiate payment responsibility
• Inform manufacture and service advisors of repair status
• Explain manufacture warranty to service advisors
• Follow up on open recalls and TSBs
• Mediate resolutions between customers and manufacturers
• Report quality concerns to manufacturers
• Perform administrative tasks
• Participate in development of departmental goals
• Process correspondences
• Adjust technician repair times
• Maintain warranty files
• Request manufacturer labor rate increases
• Maintain recalls and TSBs
• Update supervisor on work progress
• Appeal manufacturer flat rate time
• Monitor manufacturer authorizations
• Analyze department gross profit and loss
• Update manufacturer flat rate manual
• Check in new units (assist as needed)
• Verify unit specifications
• Perform new unit inspections
• Complete DAF
• Pursue professional development
• Participate in training
• Obtain professional certification
• Participate in manufacture and vendor training
• Participate in industry events
• Review professional publications
• Network with industry representatives
• Any other assigned tasks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed