Warranty Administrator
Audi Reno Tahoe•Reno, NV
•Onsite
About The Position
Audi Reno Tahoe is seeking an energetic, detail-oriented Warranty Administrator & Customer Experience Specialist to join their high-performing team. This role is crucial in ensuring accurate processing of warranty claims while creating a seamless and exceptional ownership experience for customers. The ideal candidate will be organized, thrive in a collaborative environment, and possess strong problem-solving skills. At Audi Reno Tahoe, employees work with a luxury automotive brand and a supportive team that values rewarding, challenging, and fun work environments.
Requirements
- 2+ years of experience in warranty administration, automotive service, or a related dealership role.
- Knowledge of automotive service operations and repair order processes.
- Strong organizational skills and exceptional attention to detail.
- Excellent communication and customer service abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Positive attitude, team-first mentality, and strong work ethic.
- Ability to pass a pre-employment background check.
Nice To Haves
- Leadership or coaching experience is a plus.
Responsibilities
- Process warranty claims accurately and efficiently.
- Review, correct, and resubmit rejected claims.
- Work closely with Technicians and Service Advisors to ensure all manufacturer requirements are satisfied.
- Maintain organized and accurate warranty records.
- Monitor outstanding warranty receivables and report aging claims to management.
- Ensure compliance with Audi warranty policies and procedures.
- Deliver concierge-level service to every customer, whether in person, by phone, or electronically.
- Assist customers with scheduling service appointments and follow-up needs.
- Help create a smooth, welcoming, and efficient service drive experience.
- Resolve concerns professionally and proactively.
- Support the service team in exceeding customer expectations at every opportunity.
- Look for ways to improve processes and elevate the customer experience.
Benefits
- Competitive Pay
- Paid Training & Professional Development
- Performance Bonuses & Incentives
- Medical, Dental & Vision Insurance
- Paid Vacation & Holidays
- 401(k)
- Supportive Team Culture
- Beautiful, Modern Dealership Environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
