COORDINATOR, WARRANTY

U.S. Xpress Enterprises, Inc.

3d•$20•Onsite

About The Position

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Requirements

Any combination of education or experience equivalent to a high school diploma.
Minimum of one year experience in truck or automotive service and/or parts is preferred.
Previous experience in warranty service, data entry, journal billing, and payments preferred.
Researching and negotiating skills.
Effective verbal and written communication skills.
Proficiency in Microsoft office products.

Responsibilities

Interpret, verify, and process appropriate warranty claims for accurate and timely reimbursement of services and parts.
Review all repair orders for potential warranty impact.
Process warranty claims consistent with established procedure; may involve use of an outside vendor’s software.
Confirm that service provided on a given Repair Order is eligible for warranty coverage by reviewing the Vehicle Mileage, Date In-Service, Type of Failure, and Application of Extended Coverage.
Work with vendors on warranty issues and negotiate warranty policy; ensure warranty is properly administered.
Administer proper warranty allowable while maintaining the best interest of the company.
Review and interpret repair as provided by the servicing technician. May expand or consolidate repair description as necessary for clarity or brevity.
Eliminate warranty charge-backs.
Recover money charged to US Xpress by dealers and vendors for warrantable repairs.
Research and amend any charge-back, short-paid, or denied warranty claims.
Use established documentation to ensure accurate standard repair times (SRT) have been posted; confirm any discrepancies as precisely submitted on the preview sheet.
Review and confer with the shop technicians, supervisors, and managers on accuracy of claim data and possible additional claimable times, including proper posting and allocation of parts costs.
Communicate with parts personnel at terminals; ensure warranty parts are returned to the vendor when required.
Request invoices from repair centers and scan the invoice into warranty server once received.
Route and/or discuss claims to be processed with managers for assistance in filing.
Follow up and review processed claims assuring proper reimbursement.
Monitor, certify, and process warranty claim documents and extended coverage protection programs promptly.
Project a positive image with vendors and shops; refer unresolved concerns/problems to appropriate manager.
Coordinate distribution of scrap parts with designated shops.
Assist lease drivers with all inquiries.
Perform other duties as assigned.