Warranty Coordinator
Carrier Enterprise•Carrollton, TX
•Remote
About The Position
The Warranty Financial Team Advocate is responsible for ensuring accurate and timely financial processing of warranty claims and related transactions. This role works with cross-functional teams, managing daily credit reconciliation, processing financial transactions, and providing technical support to internal stakeholders and customers. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Requirements
- Strong analytical and problem-solving skills with attention to detail and accuracy
- Excellent verbal and written communication and organizational skills
- Ability to work in a fast-paced environment with multiple priorities
- Proficiency in Microsoft Office and ERP systems (e.g., Infor, Salesforce, Servicebench, SAP)
- Ability to work effectively in a remote environment with evolving business requirements
Nice To Haves
- 2+ years of experience in accounting, finance, or a related field
- Experience in the HVAC industry or with warranty processes
- Knowledge of accounting principles and financial analysis
Responsibilities
- Review and maintain accurate factory daily credits to ensure correct payment to customers and verify and process daily credits in a timely manner.
- Receive and process purchase orders and perform weekly reconciliations to ensure accuracy and resolve any discrepancies.
- Process and track third-party credits and compressor core credits, ensuring accurate payment to customers and vendors.
- Review and process consumer buy-in credits, ensuring accurate payment to customers and the factory.
- Analyze unavailable inventory reports, identify and resolve inventory discrepancies, and optimize inventory management processes.
- Provide warranty-related support to the technical support team and customer-facing team and assist with warranty and financial inquiries.
- Develop and deliver training to dealers and internal teams on warranty and financial processes and maintain training materials and documentation.
- Perform weekly reconciliations, generate reports as needed, and analyze data to identify trends and areas for improvement.
Benefits
- Competitive incentive earnings
- Comprehensive benefits package, including health, dental, and vision insurance.
- Opportunities for professional growth and career advancement.
- A fun, energetic, and supportive work environment.
- Regular team-building activities and company events.
- Ongoing training and development to enhance your skills
- Health Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance (Short-term and Long-term)
- Employee Assistance Program (EAP)
- Tuition Reimbursement & Professional Development
- Paid Vacation & Sick time
- Company Paid Holiday's
- 401(k) Plan with Employer Match
- Employee Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
