Warranty Coordinator - SVI Trucks

Super Vacuum Manufacturing CO Inc•Fort Collins, CO

10d•$26 - $29

About The Position

SVI Trucks builds custom fire apparatus, including rescue trucks, hazmat units, command vehicles, fire engines, tanker trucks, and law enforcement vehicles. Each truck is individually specified by the customer and built to order. The Warranty Coordinator receives correspondence concerning warranty and customer-service matters related to quality deficiencies or repairs. The role communicates with customers and dealers about their concerns, works with the appropriate Production Manager or Lead to determine SVI Trucks’ responsibility and corrective actions, and coordinates warranty claims against vendors with managers, leads, purchasing, and sales. To help reduce warranty and service calls and become familiar with apparatus builds, the coordinator is encouraged to interact with production and assist with building apparatus when time permits.

Requirements

Minimum of one year of experience working in a manufacturing environment is preferred.
Work authorization in the United States is required.

Nice To Haves

Experience in residential or commercial construction.
Previous experience customizing automotive and heavy-duty vehicles, including vehicle bodies, chassis, and cab interiors.
Working knowledge of low- and high-pressure air systems.
Knowledge of water pump systems and associated plumbing.
Experience with 12V automotive electrical systems and wiring.
Working knowledge of RV or residential plumbing systems.
Experience with 120V/240V electrical systems and wiring.
Previous experience in RV repair, service, or manufacturing.

Responsibilities

Maintain effective and professional communication with customers, vendors, and internal personnel.
Coordinate repairs, transportation, and the timely flow of information to support efficient operations.
Work independently, show initiative and self-motivation, and manage multiple priorities.
Use computer software and systems to create and maintain case files, process repair invoices, and manage payments.
Read, interpret, and understand electrical schematics and manufacturing diagrams.
Apply knowledge of automotive systems, heavy-duty trucks, water and air plumbing systems, and manufacturing processes.
Develop and document Standard Operating Procedures (SOPs) for shop-floor operations and technician distribution, covering apparatus construction and repair.
Collaborate with Quality Control to ensure products meet established quality standards before leaving the facility.
Coordinate customer and dealer concerns with production managers or leads to determine responsibility and corrective actions.
Work with managers, leads, purchasing, and sales on warranty claims against vendors.
Interact with and, when time permits, assist production in building apparatus.
Perform other duties and responsibilities as assigned.