Warranty Coordinator - Construction

Horizons East Building Co.•Jacksonville, NC

4d•Onsite

About The Position

Horizons East is a locally owned homebuilder serving Jacksonville and surrounding counties. We build with integrity, clear communication, and a commitment to quality-values our team and community can count on. We are hiring a Warranty Coordinator to oversee residential warranty services across the Onslow, Carteret, and Pender County markets and surrounding areas. This role is responsible for managing pre-closing home demonstrations, homeowner orientations, warranty follow-ups, repair coordination, and post-construction service requests.

Requirements

2+ years of residential or commercial construction experience preferred
Knowledge of one or more building trades, such as carpentry, electrical, plumbing, or related trades
Ability to read and interpret plans, specifications, warranty manuals, and construction documents
Strong understanding of technical construction details and repair coordination
Excellent organizational, interpersonal, and communication skills
Ability to maintain accurate and timely updates in the company's project management platform
Ability to manage multiple priorities, deadlines, homeowners, and warranty items
Ability to work proactively and independently with minimal supervision
Resourceful, dependable, detail-oriented, energetic, and flexible
Comfortable completing minor repairs and being hands-on when needed
Professional, customer-focused approach when working with homeowners, agents, subcontractors, and team members
Ability to commute to Jacksonville, NC and travel to multiple jobsite locations
Valid driver's license and clean driving record required

Responsibilities

Conduct pre-closing home demonstrations with homeowners or agents and the Construction Superintendent
Complete homeowner orientations at or around closing
Manage rollover repairs and complete 90-day follow-ups
Send closing day and 1-year follow-up emails to homeowners
Oversee the warranty process from request intake through completion
Visit homes to review warranty concerns and create clear scopes of work for subcontractors
Complete minor warranty and punch-list repairs when appropriate
Coordinate qualified subcontractors for larger or specialized repairs
Maintain timely, professional communication with homeowners, subcontractors, trade partners, and team members
Handle 1-year warranty walkthroughs with homeowners
Review warranty-covered items in accordance with the warranty manual
Ensure identified warranty issues are addressed promptly and thoroughly
Handle non-emergency warranty items during regular business hours
Serve as the primary after-hours contact for emergency warranty issues
Coordinate emergency warranty responses with homeowners and trade partners
Update warranty items, project notes, schedules, and communication in company systems
Represent Horizons East professionally while working in occupied homes and active jobsite environments
Support the team with hands-on repairs and warranty needs as required