Warranty Claims Analyst

Dayton Freight • Dayton, OH

2d • Onsite

About The Position

The Warranty Claims Analyst will analyze and process warranty claims. This role involves developing a clear understanding of the warranty processes of Dayton Freight Lines, Inc. (DFL), its suppliers, and Original Equipment Manufacturers (OEMs) for vehicle equipment and component parts. The analyst will utilize independent judgment while assessing repair documentation provided by maintenance personnel for potential warranty claims. This position manages and oversees Warranty Operations to ensure timely and accurate processing of all warranty claims to meet suppliers and OEMs guidelines. The role also requires maintaining accurate records of submitted, returned, rejected, and/or paid claims, and providing accurate, timely, and professional communications among all staff, suppliers, and OEMs. Collaboration with the Fleet Warranty Manager is expected regarding maximizing efficiency and financial recovery for DFL’s Warranty Program, with a continuous effort to improve processes.

Requirements

• Possess a High School Diploma or equivalent.
• At least 1 year experience working in automotive or transportation industry.
• At least 1 year working as a Warranty Claims Representative or Analyst.
• Proficient in Microsoft Office suite (including Excel, Word and Outlook).
• Possess good written and oral communication skills.
• Ability to work independently.

Responsibilities

• Analyze and process warranty claims.
• Develop a clear understanding of the warranty processes of Dayton Freight Lines, Inc. (DFL), its suppliers, and Original Equipment Manufacturers (OEMs) for vehicle equipment and component parts.
• Utilize independent judgment while assessing repair documentation provided by maintenance personnel for potential warranty claims.
• Manage and oversee Warranty Operations to ensure timely and accurate processing of all warranty claims to meet suppliers and OEMs guidelines.
• Maintain accurate records of submitted, returned, rejected, and/or paid claims.
• Provide accurate, timely, and professional communications among all staff, suppliers, and OEMs.
• Collaborate with the Fleet Warranty Manager regarding maximizing efficiency and financial recovery for DFL’s Warranty Program.
• Continuously look for opportunities to improve processes.

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Professional, positive and people-centered work environment
• Modern facilities
• Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
• Paid holidays (8); paid vacation and personal days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED