Warranty Campaign Administrator

JB Poindexter & Co • Reading, PA

18d

About The Position

Under management supervision, the Warranty Campaign Administrator reviews, processes, and closes warranty claims and assists with other department functions. The role works closely with multiple departments, including Parts and Service.

The administrator processes factory warranty claims online or manually, secures authorization before work begins, submits required documents, and follows manufacturer warranty policies and procedures. The position also supports service orders, keeps service-system information current, follows up on warranty receivables, and communicates with technicians, Service Advisors, manufacturers, and customers.

Requirements

• High school diploma or GED.
• Proficient computer skills, including Excel, Word, and PowerPoint.
• Excellent problem-solving skills and ability to identify root causes.

Nice To Haves

• Two years of warranty experience in the automotive, truck, or RV industry preferred.

Responsibilities

• Process factory warranty claims online or manually, accurately and efficiently, and obtain warranty authorization before work begins.
• Upload documents required for warranty authorization and follow manufacturer warranty policies, procedures, and manuals.
• Verify technicians have followed applicable policies and procedures before processing paperwork or approving technician hours for a warranty claim.
• Follow up on warranty receivables to ensure timely payment.
• Communicate with Service Advisors and technicians regarding diagnosis, authorization, and repairs.
• Process and enter service orders accurately and efficiently.
• Keep warranty claim and service-order information in the service system accurate and update changes as they occur.
• Answer calls from manufacturers about warranty claims and from customers about service orders in a courteous, professional manner.
• Participate in training as required by management.
• Perform other tasks deemed necessary by the supervisor.

Benefits

• Comprehensive benefits package including medical, dental, vision, and life insurance.
• 401(k) Savings Plan with Company Match.
• Paid parental leave.
• Tools Purchase Program.
• Tuition reimbursement.
• 10 paid holidays.
• Footwear, eyewear, and safety equipment discount program.
• Paid training and development programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED