Warranty Administrator

Model1 Commercial Vehicles•Phoenix, AZ

16h•$23•Onsite

About The Position

In this role, you will play a critical role for the company and will work alongside other professionals within the team and other departments. The Warranty Administrator should be highly organized, exhibit technical proficiency, and have the ability to communicate well with manufacturers, vendors, customers, and shop personnel and process warranty claims in a timely manner. The Warranty Administrator is an intermediary between the service departments, Fleet Warranty Administrators, and the manufacturer assuring the warranty process is fluent and the warranty payments are received from the manufacturer timely. Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you. Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next. It’s the strength of our relationships – both with customers and manufacturers – that allows us to keep a finger on the pulse of what you need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, you’ll have a partner from challenge all the way through solution and beyond.

Requirements

Associates degree or higher preferred
Minimum 2 years of experience in warranty claims processing
Must have automotive/commercial dealership experience
Able to communicate effectively with equipment manufactures
Able to multi-task
Ability to work in a team setting as well as independently
Proficient with MS Office Suite and computer data processing with an emphasis on Excel.
Strong analytical and data interpretation skills
Some mechanical/technical understanding of medium duty vehicles such as buses and vans preferred
Experience with truck, bus, or automotive dealership service writing, understanding of how a service department functions is helpful
Excellent communication and customer service skills.
Professional demeanor and cooperative attitude.
Highly organized.
Ability to take direction and maintain a positive attitude.
Ability to complete assignments in a timely manner.
Good writing and oral communication skills.
Ability to collect data, defines problems, interpret technical instructions and reach reasonable conclusions for warrantable repairs.

Nice To Haves

Knowledge of warranty regulations and industry best practices (preferred).

Responsibilities

Review and assess a large volume of warranty claims submitted by service centers and Fleet Warranty Administrators.
Verify warranty coverage and eligibility criteria for each claim.
Ensure claims are processed accurately and in a timely manner.
Maintain detailed records of claims, including documentation and correspondence.
Engage with the manufactures to submit prior authorizations and repair direction.
Follow up with manufacture warranty personnel on warranty claim payments, short pays, denials.
Escalate claim payment variances to warranty manager.
Communicate with customers and service centers to gather necessary information and resolve claimrelated inquiries.
Provide excellent customer service while managing claim disputes or escalations.
Conduct quality checks on completed claims to ensure accuracy and compliance with company policies and industry standards.
Identify and report any fraudulent or improper claims.
Collaborate with the warranty department to develop and refine warranty policies and procedures.
Suggest improvements to streamline claim processing and enhance customer experience.
Maintain detailed and organized records of warranty claims, correspondence, and resolutions
Ensure compliance with regulatory and company documentation requirements
Other duties as assigned.