Warranty Administrator

Farris Motor Company•Morristown, TN

1d•Onsite

About The Position

We're looking for a Warranty Administrator with hands-on Stellantis warranty experience to join our Fixed Operations team and manage claims, Stellantis relationships, and documentation with precision and professionalism. We invest in our people. You'll work in a results-driven culture where accuracy matters, communication is direct, and your contributions directly impact both our customers and our bottom line. We offer competitive pay, health benefits, paid time off, and the opportunity to grow within a stable, family-owned business.

Requirements

2+ years of warranty administration in a Stellantis dealership environment (non-negotiable)
Deep familiarity with CDJR warranty coverage, deductibles, and claim submission procedures
Proficiency with DMS (Automate preferred but willing to train the right individuals)
Strong organizational skills and ability to manage multiple claims simultaneously
Excellent written and verbal communication
Meticulous attention to detail with ability to catch errors before they become problems
Ability to work independently and collaborate with service, parts, and sales teams
Professional demeanor when handling sensitive customer and Ford Motor Company communications

Nice To Haves

Experience with Stellantis Factory Service Training or Stellantis certification programs
Familiarity with CDJR parts ordering and warranty parts allocation
Knowledge of Stellantis recall procedures and extended service plan administration
Prior experience training service advisors on warranty coverage basics

Responsibilities

Keep warranty operations running smoothly, Claims Submitted Promptly and properly Maximizing all opportunities.
Receive, review, and process warranty claims from technicians and service advisors with meticulous attention to detail
Verify claim documentation, OEM coverage requirements, and deductible information before submission
Communicate with vendors, manufacturers, and internal departments to resolve claim discrepancies or denials
Track claim status, manage follow-ups, and maintain organized records for all warranty submissions
Reconcile warranty payments and audit claim accuracy to ensure compliance with manufacturer guidelines
Respond to customer and advisor inquiries about warranty coverage, timelines, and claim outcomes
Prepare monthly warranty reporting and documentation for management review