Warranty Administrator

Farris Motor Company • Morristown, TN

1d • Onsite

About The Position

We're looking for a Warranty Administrator with hands-on Ford warranty experience to join our Fixed Operations team and manage claims, Ford Motor Company relationships, and documentation with precision and professionalism. We invest in our people. You'll work in a results-driven culture where accuracy matters, communication is direct, and your contributions directly impact both our customers and our bottom line. We offer competitive pay, health benefits, paid time off, and the opportunity to grow within a stable, family-owned business.

Requirements

• 2+ years of warranty administration in a Ford dealership environment (non-negotiable)
• Deep familiarity with Ford warranty coverage, deductibles, and claim submission procedures
• Proficiency with DMS (dealer track preferred but willing to train the right individuals)
• Strong organizational skills and ability to manage multiple claims simultaneously
• Excellent written and verbal communication
• Meticulous attention to detail with ability to catch errors before they become problems
• Ability to work independently and collaborate with service, parts, and sales teams
• Professional demeanor when handling sensitive customer and Ford Motor Company communications

Nice To Haves

• Experience with Ford Factory Service Training or Ford certification programs
• Familiarity with Ford Motorcraft parts ordering and warranty parts allocation
• Knowledge of Ford recall procedures and extended service plan administration
• Prior experience training service advisors on warranty coverage basics

Responsibilities

• Receive, review, and process warranty claims from technicians and service advisors with meticulous attention to detail
• Verify claim documentation, OEM coverage requirements, and deductible information before submission
• Communicate with vendors, manufacturers, and internal departments to resolve claim discrepancies or denials
• Track claim status, manage follow-ups, and maintain organized records for all warranty submissions
• Reconcile warranty payments and audit claim accuracy to ensure compliance with manufacturer guidelines
• Respond to customer and advisor inquiries about warranty coverage, timelines, and claim outcomes
• Prepare monthly warranty reporting and documentation for management review

Benefits

• Competitive pay
• Health benefits
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed