Warranty Administrator

Ziegler•Bloomington ZRC, MN

7d•Onsite

About The Position

Ziegler CAT has an opening for a Warranty Technician to prepare warranty claims in accordance with manufacturer guidelines. The Warranty Technician will work closely with the branch locations to make sure that all of the correct warranty information is included and accurate.

Requirements

High School degree/GED required
Strong computer skills required
Attention to Detail
Commitment / Dependability
Even Temperament
Integrity
Teamwork

Nice To Haves

4 year degree preferred
Equipment (construction or agricultural) knowledge a plus

Responsibilities

Creates warranty claims from service work orders
Files and monitors warranty claims to maintain control of warranty expenses
Monitors failed warranty parts return requests
Prepares documents prior to shipment back to manufacturer
Reviews goodwill claims before submission to manufacturer, as well as all claims that are denied, determining if claims can be resubmitted
Completes necessary documentation on warranty procedures and reviews them annually to insure their validity
Establishes and maintains a good working relationship with branch personnel to ensure accurate data is submitted for warranty consideration
Provides constructive feedback to Warranty Manager to help improve the warranty process
Acts as the professional face of Ziegler to all customers and venders
Professionally answers telephone and emails in a timely manner to expedite processing of warranty claims

Benefits

Health, Dental, Vision and Life Insurance
15 days of PTO your first year, accrual starts day 1
9 paid holidays
401(k) plan with company contribution and match
HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
Short-Term and Long-Term Disability Insurance
FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Education Assistance