Warranty Administrator

TriMark•Knoxville, TN

3d•Hybrid

About The Position

The Warranty Administrator reports to the Project Coordinator, Supervisor. Located -Knoxville, TN Full-Time Hybrid. The Warranty Administrator is responsible for reviewing and managing all aspects of foodservice equipment and design projects, ensuring proper conversion into the ERP project modules. This role collaborates closely with various departments to facilitate project execution, billing accuracy, and profitability analysis.

Requirements

Basic accounting principles in the interpretation of a customer order and pricing.
Solid mathematical skills with the ability to reconcile costs and margins.
Clear written and verbal communication skills.
Accurate data entry skills and attention to detail.
Proficiency in Microsoft Office, including Word and Excel.
Understanding of Lawson M3 preferred and understanding of POM.
Ability to multi-task, organize, and prioritize work effectively.
1 – 2 years of basic accounting or job quoting experience, or equivalent military or practical experience.
Ability to successfully pass a background check post offer acceptance.

Nice To Haves

Understanding of Lawson M3 preferred

Responsibilities

Creating Warranty Sheets & Manuals
SNI (Shipped not Invoiced) – assisting different groups that are behind with their SNI
Creating CO’s so that a PO can be generated to get an ASA (Authorized Service Agent) paid or out to a job
Uploading Invoices into Service Channel
Updating Assets in Service Channel
Taking Warranty calls from multiple accounts
Dispatching ASA’s
Correspondence through emails in Outlook
Updating Safeware warranties