Warranty Administrator
About The Position
Join Auto World Imports Network, one of Canada's most prestigious and well-respected automotive groups, headquartered in Thornhill, Ontario. We are a premier network of 23 luxury automobile dealerships and 3 state-of-the-art collision centers in the Greater Toronto Area. Our company values its customers and employees, is invested in principles for success, and adheres to the highest ethical standards. Our BMW Autohaus, a luxury dealership, is looking for an experienced Warranty Administrator with luxury/German OEM experience to join our amazing team. We offer competitive salaries and generous benefits.
Requirements
- High school diploma or equivalent.
- Strong knowledge of Microsoft Office products, including Excel, MS Word, and Outlook.
- Proficiency in CDK and/or ADP software.
- Excellent communication skills and customer service.
- Written and verbal skills to communicate with all Service Staff and Management.
- Previous experience.
- Professional appearance & friendly disposition.
- Ability to work efficiently in a high-pressure environment.
Nice To Haves
- Luxury/German OEM experience.
Responsibilities
- Responsible for the prompt and accurate submission of manufacturer warranty claims and the resulting collection of all warranty claim revenue.
- Be familiar with current manufacturer and company policies and procedures.
- Establish and maintain productive relationships with the manufacturer’s designated warranty representatives.
- Review every warranty repair order for proper completion, accuracy, and legibility.
- Return improperly completed repair orders for correction and/or completion.
- Determine and enter applicable labor operation codes, failure codes, and/or other administrative data.
- Flag appropriate technicians for hours earned on operations performed.
- Check each repair order against the vehicle’s service history to avoid duplicate claims.
- Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc., for abuse.
- Report any abuse or fraudulent manipulation of warranty claims to management.
- Submit warranty claims to the manufacturer using available administrative tools.
- Review all returned and/or rejected warranty claims and prepare them for immediate resubmission.
- Contact the appropriate warranty claims representative regarding claims requiring special authorization.
- Maintain a record of all claims submitted, returned/rejected, or paid and their current status.
- Provide a weekly report to the service manager regarding claims status.
- Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 21 days of warranty receivables.
- Arrive and depart from work at the hours designated by service management.
- Report any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or its customers.
- Maintain a high level of personal grooming, hygiene, and dress appropriately for the duties of the position.
Benefits
- Excellent Group Benefits package.
- Group RRSP Contribution program.
- Work/life balance.
- Training and support programs.
- Boot and tool allowance.
- Tuition reimbursement program.
- Corporate support.
- Mentorship and development.
- Unlimited careers opportunities within our automotive group.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
